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Question

Win 8.1 startup error

Oct 23, 2013 7:50PM PDT

hi guys, I have encountered an error on my computer that I have just recently updated to windows 8.1. When I am booting up my computer, I encounter an error that tells me that Your pc has ran into a problem and has to restart, we are collecting information and will attempt to fix the problem. After this message is shown, it will take me to an automatic repair screen where the pc will just shut off.

This is really becoming a problem as I have several important documents on it that I need to submit.

has anyone else encountered this error? All the solutions I have seen so far have involved being able to access the PC and run CMD prompt and therefore will not work for me, as I cannot get pass the start up screen. Also, Shift + f8 does not seem to boot the computer into safe mode.

Oh, wiping the disk and re installing windows is one of my biggest options now, but I cannot get into safe mode so any advice on getting into safe mode from that error screen is very much welcome

If this will help, I am running an:
Acer Aspire V5-471PG
Intel Core i7-3517u CPU clocked at 1.8GHz
Nividia Geforce 620m 1gb

Discussion is locked

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Answer
Reports abound about such failures.
Oct 24, 2013 12:07AM PDT

Go back to the supplied OS until the maker gives you an all clear they are ready for 8.1.
Bob

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Answer
Restore from your backup
Oct 24, 2013 1:03AM PDT

I've upgraded two PCs to 8.1 and I guess I've been lucky because I haven't seen any problems. However I backed my systems up before attempting the upgrade. If you didn't, you're into the pound of cure, so I hope you've learned why you need to exercise the ounce of prevention.
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When you've gotten your system back like you want it, I urge you to get yourself an external hard drive and a good 3rd party backup program. You can set it up to do everything automagically at the time and frequency of your choice. 1 TB external hard drives are about $70 these days and a really good FREE backup program is the Easeus Todo Backup Free which you can download from
http://www.todo-backup.com/products/home/free-backup-software.htm . That can save you a lot of time and frustration the next time something like this happens. Sooner or later it happens to all computers for one reason or another.

Good luck.

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Answer
Thanks for the answers
Oct 24, 2013 11:08PM PDT

Hi guys, thanks for your advice, I re installed windows and now I'm constantly backing up my stuff. Thanks again for all the help