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Question

win 7 win't boot with usb

by Oct 2, 2011 6:00AM PDT

I have an HP 4310f desktop running Win7 Home Premium.

There are 6 rear/2 front usb ports. Rear ports are filled, front ones empty. Usb hub is connected to a rear port
.
I am using a nextag powered usb hub with 8 ports, 3 occupied. If the hub is connected, Win 7 will not start up. If I disconnect the hub, system continues and starts normally (do not have to power down/up again). Then I can reconnect the hub and proceed normally.

This is not a significant problem; I just have to ensure that hub is disconnected before turning system on.

However, out of interest I would like to get some input on this. Perhaps I am exceeding the 8 ports motherboard is designed to handle. Or possibly one of the other peripherals is causing the 'problem', although they operate when connected individually.

Discussion is locked

11 Posts
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Answer
Is the machine booting or is it a Windows 7 issue?
by Forum moderator Oct 2, 2011 9:43AM PDT

HP destroyed a laptop for me trying to fix this issue. I found the usual BIOS by Insyde is the culprit and HP has, as far as I know continued to use it despite the defect.

In other words, no fix is available over a year later.
Bob

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reply
by padyboy Oct 3, 2011 8:42AM PDT

Machine boots normally with usb hub disconnected. OS works normally, including access to the external hd connected through hub, when hub is connected after booting is complete.

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So you can't answer my question.
by r. proffitt Forum moderator Oct 3, 2011 8:59AM PDT

Sorry that you can't tell if it's the BIOS or it's Windows. Also I noted the "Insyde" BIOS and you didn't comment if your machine had this.

Since we can't see answers to these questions I'm going to write "Yup, it's that same old issue."
Bob

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bios
by padyboy Oct 5, 2011 12:45PM PDT

I found out my BIOS Version is F.06, if that means anything.

Needless to say, HP has discontinued manufacture of my notebook so it is becoming more difficult to find information on upgrades for Win XP Home Edition.

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So it is that Insyde BIOS.
by r. proffitt Forum moderator Oct 5, 2011 12:52PM PDT
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Answer
Tried Disabling the "Legacy Support" In BIOS Like This?
by Forum moderator Oct 4, 2011 4:28AM PDT

First unplug all USB devices from the computer. Start the computer and immediately press the apropriate BIOS access Fkey for your computer.. Browse the BIOS for an item called "Legacy Support", then disable/turn it off. Save your changes - reboot. After rebooting into windows, plug in your USB device, then with it plugged in, reboot - it should work fine. This is a fix for many powered usb devices especially printers which contain on-board computers.

Hope this helps.

Grif

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Hi Grif.
by r. proffitt Forum moderator Oct 4, 2011 8:30AM PDT

HP tried that and more. In the end they had me send the HP G62 i5 CPU laptop with the Insyde BIOS to their service where it was destroyed. Problem solved.
Bob

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Yep, You've Mentioned Your HP Story Before, But...
by Grif Thomas Forum moderator Oct 5, 2011 6:52AM PDT

...on a few of our HP Windows 7 machines here, I was able to fix by disabling "Legacy Support". (They weren't Insyde BIOS versions..) No guarantees, but it's certainly worth a shot since it's free.

Take care.

Grif

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I tried that. They tried that. The solution was final.
by r. proffitt Forum moderator Oct 5, 2011 6:58AM PDT

And inside warranty, HP walked.

After this disaster I've heard of more folk that found HP's service to be no better. I can't say they'll be missed.
Bob

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missed
by padyboy Oct 5, 2011 10:48PM PDT

Dear Mr. Proffitt,

Perhaps we should have "missed" HP by buying from a different manufacturer.

I have found HP tech service to be atrocious. They wanted me to pay $130 for a one time telephone support consultation, with a person who could not communicate in English, and with no guarantee of solution to the problem.

I have used HP chemical instrumentation in the laboratory for years. It has always been of highest quality, state of the art. Perhaps we home consumers expect too little of them.

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I have used HP's Electronic Test Gear.
by r. proffitt Forum moderator Oct 6, 2011 3:26AM PDT

Accurate, reliable stuff. This is not the HP I knew.
Bob

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