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General discussion

win 7, office 2003, HP laserjet P2015

by Roger Bier Nov 29, 2010 3:43AM PST

Environment: 3 HP SMall Form FActor PCs, Win 7 64 bit, networked to a HP laserjet 2015dn. Until a few weeks ago, this environment worked fine with 3 DEll PCs running Win XP sp3.
Win 7 and Office 2003 all running latest updates but we have the following problem running with HP recommended Universal Prtr driver PCL 6 for this printer; When printing certain web sites, it will not allow selecting the printer in printer dialog box. Prtr name is visible but grayed out.
Switched prtr driver to PCL 5 and this web printing problem went away, but now Excel has a problem with old xls files created with 2002/2003 Office. When printing some but not all of these files, printer will appear to print the page, but it locks up with caution light blinking and ready light on and now nothing can be printed until reset on prtr. Xls file is a single page, attempting to print it multiple times will print every other time, and lock up on the alternative every other time. Tried another identical HP printer and had the same problem. So with the PCL 6 driver we have trouble on certain web sites, with the PCL 5 driver Excel has trouble. By the way Word docs print fine.
Any ideas?

Discussion is locked

1 Posts
- Collapse + Expand Details
- Collapse -
And Did You Install The Latest Win 7 64 Bit Driver?
by Grif Thomas Forum moderator Nov 29, 2010 11:36PM PST

See the latest November 22, 2010 Universal printer driver at the link below:

HP laserjet 2015dn Printer Drivers From HP

You might also try "re-saving" the problem files with a new name..

Hope this helps.

Grif

Back to Windows 7 forum

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