I'd tackle that issue.
Usually you have restore media along with Alienware's own RESPAWN media to bring it to factory condition. Why can't you use the media?
I did a factory reset on my Alienware X51. Upon turning it back on, it gave me an error message that read "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click "OK" to restart the computer, and then restart the installation." The problem is, I can't get past this screen. It starts up, loads a minute, then pops this up. Restarting doesn't help and I continue to get this message. I have a Windows 7 recovery disk but I can't use it.
Is there anything I can do to fix this?

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