Windows 10 forum

Question

win 10 wont stop or have sounds

by halff / June 11, 2016 11:01 PM PDT

I had win 10 for 3 months with no problems then my processor died so I bit the bullet and put a gigabyte 970aD3P board in with a Nitro R7 360 graphics and 3.8 quad core and 8 g of ram
Installed with all the discs and did all the right things Rebooted and then no sound or shutdown
the machine goes through the shut down procedure then reboots immediately
the device manager says all ok the icon says it need another component
Service say all installed and running
Went to Microsoft got all the updates and the latest realtek drivers for win10 and up
Tried to do the gigabyte upgrade tool and that will not work
uninstalled the app because I read that the on/off part can cause shutdown problems
Did a windows update to find faults It did a download and install but made no difference.
Went to command prompt and did a check on files, nothing bad found.
Any help would be a bonus Thank you

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All Answers

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Answer
Re: no sound
by Kees_B Forum moderator / June 12, 2016 2:25 AM PDT

That's either a hardware issue (bad motherboard), or a driver issue (wrong driver) or a setting (such as default sound via HDMI).
Shuwdown issues like this point to the motherboard drivers.

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re no sound
by halfff / June 16, 2016 9:37 PM PDT
In reply to: Re: no sound

Since the last post I have done a clean reinstall got the drivers direct from manufacures websites and nothing has changed. when I right click on speakers, it tell me the devices are in registry log.reg but it wont let me look at it ,even though I have admin pass. something is open by another process

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Answer
While it sounds hardware related.
by R. Proffitt Forum moderator / June 12, 2016 7:43 AM PDT

My read of "Installed with all the discs" is not good. That is, the driver discs that come with gear are rarely current or correct. Those discs are usually mastered long ago.

No only that but I have found Windows Update for drivers to too often mess up a good setup.

Try this the old fashioned way. Install the latest BIOS for the board since it's a fresh setup then set the BIOS to defaults and as little change as you can. Now install the OS and OS specific latest drivers from each maker.

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