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Win 10-Strange Shutdown/Sleep

by PaStreet1 / October 1, 2016 5:48 PM PDT

This is not the same as the Win 10 shutdown post earlier. Problem, then computer stats, then what I've tried so far. I'm seriously considering stepping back to Vista or Win 7 but enjoy staying up with the latest versions.

Problem: Upon USING the laptop for a period of time (this includes leaving it running with the screen saver and no other programs opened on my end), when it is shut down the laptop monitor will go black but the power button remains on; when put in sleep mode, the monitor will go black but the power button will remain solidly on (it should blink); when restarted the monitor will go black, but the power button will never shut off (it should) before it restarts. In both shutdown and sleep modes, I have left it sitting overnight and its not completed the cycle.

BUT-if I follow the directions below each-time prior to shutdown (except the fast start suggestion, which did nothing), I have a clean shutdown/sleep/restart.

Computer stats:
HP Envy Laptop 15X360
Win 10 Home 1607 (14393.222)
Intel Core i7-4510u CPU@2.00GHz 2.60 GHz
Ram 8 GB
64 bit OS, x64-based processor

Things attempted:
1. Check (or uncheck) "turn on fast startup" (neither worked)
2. Run Windows Update
3. Fix Problems with Windows Update (troubleshoot as Admin)
4. Run Maintenance Tasks (troubleshoot as Admin)
5. Run/msconfig/Uncheck all 3rd party programs

So. Any suggestions? Anyone else having this problem with temp fixes?

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All Answers

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Answer
Can't see what this is.
by R. Proffitt Forum moderator / October 2, 2016 6:35 AM PDT

Here with dozens of W10 machines at the office, haven't seen this. But it is a HP, a company that burned me and others on bum machines so all bets are off. If you find going back to W7 or other OSes to fix it, that's a good fix.

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Answer
More Info
by PaStreet1 / November 6, 2016 9:04 PM PST

Another note: When I ran 'Fix Problems with Window's Update', at least half the time I get an error fixed which is "Service registration is missing or corrupt". Here are details:

PrintWindows Update Publisher details

Issues found
Service registration is missing or corruptService registration is missing or corrupt Fixed Fixed
Reset service registration Completed

Potential issues that were checked
Default Windows Update data locations have changedDefault Windows Update data locations have changed
The location where Windows Update stores data has changed and must be repaired. Issue not present
Some security settings are missing or have been changedSome security settings are missing or have been changed Issue not present
Check for missing or corrupt filesCheck for missing or corrupt files Issue not present
Potential Windows Update Database error detectedPotential Windows Update Database error detected
Possible issues may prevent Windows Update from keeping your system up to date. Issue not present
System date and time aren't correctSystem date and time aren't correct Issue not present

Issues found Detection details

5 Service registration is missing or corrupt Fixed Fixed

Reset service registration Completed



Potential issues that were checked Detection details

Default Windows Update data locations have changed Issue not present

The location where Windows Update stores data has changed and must be repaired.

Some security settings are missing or have been changed Issue not present


Check for missing or corrupt files Issue not present


Potential Windows Update Database error detected Issue not present

Possible issues may prevent Windows Update from keeping your system up to date.

System date and time aren't correct Issue not present



Detection details Expand

InformationalService Status
Problem with BITS service : The requested service has already been started. More help is available by typing NET HELPMSG 2182.

InformationalService Status
Problem with BITS service : The requested service has already been started. More help is available by typing NET HELPMSG 2182.

Collection information
Computer Name: BlahBlah
Windows Version: 10.0
Architecture: x64
Time: Sunday, November 6, 2016 11:52:18 PM


This does not happen daily and I don't know if its the hard shutdowns I'm having to do which may be causing it or vice versa.

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Answer
Weird behavior involving sleeping in Windows 10
by aikenwaisu / November 6, 2016 10:01 PM PST

i've by no means encountered this before. I positioned my pc in sleep mode and i can see the flashing light notifying it is in sleep mode ok. nearly on every occasion once I open the lid back it'll be waken up from napping mode and go right into the welcome display screen (of route with none laptop producer's emblem appeared).

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