Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

win 10 logon

Feb 19, 2016 12:12PM PST

I've seen some similar problems, but haven't seen any discussion on what ails my win10 installation. This happened with win 8 also. I can't solve it because I haven't seen any discussion of it.

While I've seen other people with dead keyboard/mice at logon, mine is just the keyboard, not the mouse, and it's both RANDOM and relatively rare.

So I can go a 1 to 3 weeks with no problem, then all of a sudden you try to logon and can't because the keyboard can't communicate with the computer. It is not dead because the keyboard lights are on. Doesn't matter how long you wait. It is not the cable connection. The only thing that fixes it is rebooting, which always solves the problem. Then I am good for another 1 to 3 weeks. It's not a big handicap, since it is sporadic, infrequent, and not that big a deal in the overall scheme of things. Just annoying and aggravating when it keeps going on and on and I never see anyone else with this problem.

Discussion is locked

- Collapse -
Clarification Request
None of our office PCs do this.
Feb 19, 2016 12:49PM PST

I don't see any PC details. Maybe it's something motherboard or other but not much to work with here. Tell more.

Post was last edited on February 19, 2016 12:51 PM PST

- Collapse -
hardware
Feb 19, 2016 1:59PM PST

It didn't sound hardware related. Seems like something about the startup process is messing up loading the keyboard driver, but it only does it occasionally which mystifies.

Anyway it is an MSI mobo. I think the model is Z77A-G45. 16GB RAM, 1 TB HD, OS on OCZ Vector SSD. I reserve SSD only for OS and important, demanding apps like photoshop CS6. Everything else goes on HD.

- Collapse -
Long ago
Feb 19, 2016 2:50PM PST

I had a motherboard that randomly had a keyboard failure. There is something you can try. Remove all Intellikey apps and then boot safe mode to remove all USB Keyboard and Mice. On reboot you'll get the native drivers. If that fails, it's a hardware issue.

Another thing. Don't use USB front ports. Use the motherboard ports and if the board has USB 2.0 ports, use those.

- Collapse -
hardware
Feb 19, 2016 2:42PM PST

Oh yeah - Microsoft Natural ergonomic keyboard 4000 and Logitech trackball (trackman marble).