You need to show proof of purchase and ownership.... and proof of loss through burglary...There will be a admiistrtion fee and cost of a CD or DVD.
I have been the victim of a burglary, and I am still out of town, so I don't know if any software is missing. And I had many pieces of software on cds, including a Windows 7 Ultimate that I had not installed (I'm waiting for SP1 to be released.) I have a list of all the key codes. In the case of software that requires internet activation, which most does these days, I am wondering if I can get the software manufacturer to cancel the key code I purchased so whoever stole it will not be able to activate it. In other words, if it turns out that, say, the Windows 7 Ultimate dvd were to have been stolen, can I contact Microsoft and get them to invalidate the original key code and assign me a new one?