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Will software makers cancel a key code and issue a new one?

by ParrotSlave / February 16, 2011 1:23 PM PST

I have been the victim of a burglary, and I am still out of town, so I don't know if any software is missing. And I had many pieces of software on cds, including a Windows 7 Ultimate that I had not installed (I'm waiting for SP1 to be released.) I have a list of all the key codes. In the case of software that requires internet activation, which most does these days, I am wondering if I can get the software manufacturer to cancel the key code I purchased so whoever stole it will not be able to activate it. In other words, if it turns out that, say, the Windows 7 Ultimate dvd were to have been stolen, can I contact Microsoft and get them to invalidate the original key code and assign me a new one?

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by Papa Echo / February 16, 2011 9:23 PM PST

You need to show proof of purchase and ownership.... and proof of loss through burglary...There will be a admiistrtion fee and cost of a CD or DVD.

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by R. Proffitt Forum moderator / February 17, 2011 12:36 AM PST

Microsoft had to cancel a code for some corporate version since it had leaked and was being pirated. So it is possible.

Be sure that you not only activate it but register it so you can get a new key issued.

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