Thank you for this very informative post. I have been attempting to work with Samsung customer service on a defective washer and dryer since February 5th, 2018. I gotten nothing but a run around. I have been given numerous ticket numbers, spoke to at least 10 people, faxed, emailed and even sent things via certified mail only to be told they can never track down what I've sent and actually deny that I have sent it! Seriously do they think I want to keep a washer and dryer that are defective and won't work properly. My last phone call to them they had the nerve to tell me to calm down and be patient and everything would work out. My reply.....excuse my language but I told them to kiss my ***! I will never ever purchase another Samsung product. If this gets resolved I will consider it a miracle!