Networking & Wireless forum


Wifi issues

by mats96 / February 12, 2016 12:51 PM PST

So I have this problem. Im not able to connect to wifi networks at my dorms. There are atleast 5 available connections and all of them have good signals and I know password for all of them. Problem is whenever I try to connect for one of those it doesnt connect and I cant get access to internet. Any solutions to fix this issue?

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Clarification Request
Have you taken this to the help desk there?
by Steven Haninger / February 12, 2016 4:55 PM PST
In reply to: Wifi issues

I'd think that's the proper place to start.

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That would probaly wont work.
by mats96 / February 13, 2016 4:53 AM PST

There have been lot of people complaining about wifi and also asked help desk for help. That usually ends like up getting nothing. Problem is our help desk is mostly managed by old lady, who only tells us not to to download anything with the wifi and thats all she says. She doesnt understand that we cant download anything if we even cant get access to wifi at first place. I doubt anyone at help desk can help with our internet problem.

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A lot of people complaining is a good clue
by Steven Haninger / February 13, 2016 5:43 AM PST

You didn't offer much to go on such as to say you have no problem anywhere else or that you're the only one in the dorm that cannot use the WiFi. If others are complaining as you say, the problem is more systemic. What needs to be known is more about the signal being broadcast and whether or not your device can accommodate it. A good help desk should be able to let you know what requirements need to be met. Sometimes it's a matter of older versus newer technology and compatibility issues. You can also run into times when all possible connections are in use if an older system didn't grow to meet demand. I ran into such a case while helping in a school recently. Toward the end of the day, no new devices could acquire an IP address as all addresses were either in use or being held due to lease time. This was correctable by the folks that managed the router but not by me. That's a help desk issue.

Maybe if you offered a bit more information about your hardware and what you know about the broadcast signal in the dorm, that might help.

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About the issue
by mats96 / February 13, 2016 7:13 AM PST

So I might have said little wrong about info but I try to correct here. First of all I have heard people complain about wifi speeds or whatever they are complaining about. I might have gone overboard saying a lot of people, but thats what my roommate told me. My problem is why some people can connect to wifi while some cant. For example me and my roommate and some others cant connect to wifi at all, while some people downstairs can. Also every floor has its own wifi network. About signal I dont know much. All I know that signals show strong on my computer and whenever I connect it says cannot be connected. I also tried with wrong password still same, although on first days it said wrong password instead and now it doesnt show that anymore. I might try to speak with help desk when I get free time.

About hardware, I hope you mean computer specs so I can give them:(btw my english isnt that good so if something is unclear you can always reply)

Processor: AMD A10-5745M APU with Radeon(tm) HD Graphics
Video Card 1: AMD Radeon(TM) HD 8610G
Video Card 2: AMD Radeon (TM) R7 M260
Memory: 8.0 GB
Operating System: Microsoft Windows 10 (build 10586), 64-bit

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