Networking & Wireless forum

Question

wifi disconnects when laptop turns on

so basicly me and my brother both have asus laptops with windows 10 on them and we have had a few issues with out wifi. mostly his laptops hate mine and kick mine off the wifi. it used to happen whenever he watched you tube my laptop would get kicked off the internet and i would have to troubleshoot to get my connection back this happened both with his old and his new laptops. after calling telus and getting a new modem it stoped happening but now instead whenever his laptop come out of sleep mode my laptop losses internet and again i have to troubleshoot and it will restart my wifi adapter and reconnect. ive looked and looked for help on this as well as talked to multiple computer techs around where i live and im stummped on what the issue could possibly be

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All Answers

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Answer
I had that issue years ago

In reply to: wifi disconnects when laptop turns on

And called for it many times. The old Vista Broadcast Flag would cause routers to do that and I still see that today.

-> Is the router firmware current and all router settings stock except for the bare minimum?

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think so

In reply to: I had that issue years ago

i belive so we just got the new one about two weeks ago from telus

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So what happens when you install

In reply to: think so

The WiFi driver from Asus for your model?

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done

In reply to: So what happens when you install

yeah we have both made sure the drivers for both laptops are up to date

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Not what I asked or advised.

In reply to: done

Microsoft's Driver Update button is horribly broken. I wrote to do this manually. When folk respond they are up to date then we have to ask them how they know.

If this carries on, I'm going to call it "bad wifi card."

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ok

In reply to: Not what I asked or advised.

well the only way i know to check my drivers is to go to device manager and update them from their

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Which is known to get the wrong driver and

In reply to: ok

Not work.

Use the driver from the web page for your laptop model.

Sorry if this sounds harsh. Just trying to get the usual out of the way because a hardware issue is costly. Drivers are still free.

Post was last edited on December 27, 2017 3:29 PM PST

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hopefully i got it

In reply to: Which is known to get the wrong driver and

so i went to the asus site and found my model and found the wlan drivers and downloaded the most recent one. i then ran the instal wich only took a fraction of a second so i hope it instaled and i will test it when my brother gets home then update this post

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Be sure to fully reboot

In reply to: hopefully i got it

Otherwise we're not sure.

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so far so good

In reply to: Be sure to fully reboot

so i fully rebooted and checked and the new driver was installed correctly the time matched with when i downloaded it. and so far so good but we realy have only had one test so im gunna keep my eye on it and hopefully its resolved

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Answer
this how we solved that

In reply to: wifi disconnects when laptop turns on

Two daughters, one with newer laptop in living room near modem and the one at her desktop screaming in her bedroom about no internet. So, I put this on the one in bedroom and peace was restored.

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not the problem

In reply to: this how we solved that

its not a problem of low signal strength or that he is stealing speed from it its an issue with when he opens his laptop my laptop needs to restart its adapter

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that's quite a strange one

In reply to: not the problem

I can honestly say in the years I've been in these forums, that's the first time I recall one adapter knocking another totally off on the other computer.

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strange indeed

In reply to: that's quite a strange one

yeah this time everything was going fine and then all of a sudden a wikkia page open on my brothers laptop played a youtube add and it kicked me off. so yeah problem still not fixed

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who runs the router in your home?

In reply to: strange indeed

Or do you have access to it's internal program? Probably can't connect by wifi, but can with ethernet cable. Look in QoS area and Firewall, and other setting places like Parental Control, wireless, and see if the wireless signal has been reduced from 100% setting. Also other settings may have users throttled, but check that with parents, just in case they did it.

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me

In reply to: who runs the router in your home?

yeah no me and my brother have a house together lol and im not sure how to get to its internal programing unless you mean log into it online like with the ip adress then yeah i can get into that

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yes,that's it

In reply to: me

Log into the router and check it's settings.

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