While there, ask them about firmware updates. If they have no fix, tell them by returning the defective products.
Hello I am looking for some help with my new LG sound bar. It sounds great both for TV and music. However, when I play music through iheartradio via a wifi connected smart devise the connection gets interrupted in about 10 minutes by apparently a audio signal from the Sony TV that is in standby via the optical input. So even though the TV is off or in standby mode it still interrupts the wifi signal causing the music to stop. The display on the sound bar indicates "optical" yet there is no sound coming from the the TV in standby. When I unplug the optical cable the interruptions cease but it is quite annoying to have to unplug the optical cable every time I want to play music. i would greatly appreciate any help.