I think it says to press and hold the FF key during power up to reset. If not, your decision to call it in. These things just drop dead at times. In consumer gear you rarely get a postmortem report.
Hi! So, I need some fresh ideas/help to figure out what just happened to my Samsung BD-E5400 blueray player. I was watching netflix, finished one show and switched to the next. Everything went black, and I assumed it was loading. But it never cam back on. The screen is just black as if the player was turned off. But it's not. I have unplugged and plugged back in, checked all the cords. Everything seems to be normal, except the blue ray player light SAYS it's turned on, but the tray wont open, there's no menu page, just blackness. Out of nowhere. The TV itself is fine, as I have flipped through the imputs and all the other components are working fine. I just don't know why is suddenly locked up and won't do anything?! Any help/ideas? thanks!