That is, they survey the system or new install and then make reccomendations.
As to your speed, that's about average for many networks. It's a crowded space and you take speed up with the IT folk.
As to the IT corp, you may be sending the message to the wrong person. I find that if costs are going up due to a poor system, that's something your CFO, COO and CEO want to know about. Not the corp IT. The corp IT mandate may be to keep his budget in line. Even at the cost to other groups.
I am not a "hardware" person, so please forgive the lack of the correct terms. I implement the software in a three floor, 210 bed medical facility. We have 5 hardwired desktops and 6 lap tops on medication carts. The laptops on the carts use the WIFI. The connection is very slow, so I ran a test from my computer and this is what I got back: Download speed 12.43 Mbps and upload 3.44. Is this good or not good?
Staff are complaining that the system is so slow and it takes too long moving from one screen to the next. At shift change, with many users, the system will kick you out or the screen just freezes. Our corp IT manager is not helping and will not offer suggestions. What can I do as a non-hardware person to start to diagnose where the problem is and offer solutions to my corp director. I am just trying to help the staff do their job without so much frustration. I sincerely appreciate any advice.