Holy crap talk about lousy customer service it's been a few weeks and I have not received my firmware updates promised me when they first came out as web site did not have them right away. So I downloaded the update and as I figured no change to the widgets, still can not get them to work! And no reply here! So I bought this Samsung as it had a network feature built in thought cool I could use my Western Digital Media box in another room, WOW was I wrong seems the Samsung is so limited in types of files it can play, why is that? I have yet to find a movie file that the WD Meda box won't play but I have plenty the Samsung TV can not play. So any ideas on the widgets, I know it related to my router but wierd thing is it worked the first time I tried it.
I have a pn50b850 about three weeks old when I first installed it the widgets worked, however i had problems with pc share manager. When i called in and spent a few hours with support with no luck, seems pc manager might have folder limitations, Samsung promised to check it out and call me back which never happened I figured out that pc share was unable to handle my shared folders music and video and pictures so i got it to work by only sharing a few of the video folders, however looks like my widgets can no longer connect online. I use the test network settings and all pass but the ping, so on my second call they where again unable to help me and would check into it and call me back, again they did not call. I called again and they asked for me to get the new firmware on their site but although the firmware says in the description its the new version the file is an older version and they said that they would send me a usb stick with the new firmware, well two weeks now and no stick and I am just downloading the new firmware, file name is the same but I will check to see if files inside zip file have changed. I still have no widgets. Then i see a new PC share manager and figure maybe they fixed the bug on sharing and what do I get a new version that WILL NOT share files from an external drive at all! WOW what crappy tech support, you know I have a Western Digital External Player that dows twice what my $2500 TV does, plays more file types, does not include all the imbedded mp3 album covers in my pictures folders, looks like the kids won't get my Western Digital player soon with my new Samsung TV unable to do near what the $100 WD player can?