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Question

Why won't my new UHD TV play my Video files?

by Jun 3, 2017 11:44PM PDT

I have two LG smart TVs. One a 3D model which is around five years old and the second a 4K model which is six months old.
My older model can play .MP4 video files streamed from my network media drive yet the newer 4k model refuses to play anything other than .AVI
I've ripped my movies again into different formats including 264 .MP4 but I still get unsupported video format message when trying to play them to the TV.
I'm using 123 copy gold which ripped and converted files that work on the older TV.
Any ideas?

Discussion is locked

2 Posts
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Answer
Re: why
by Forum moderator Jun 4, 2017 1:19AM PDT

Without model number and manual that question is impossible to answer.

So collect that information and then ask the shop and LG customer service if it's by design, if you have to download new firmware or an app, or if your new TV is defective.

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Answer
Decoding varies from model to model.
by Forum moderator Jun 4, 2017 7:51AM PDT

Can be upsetting when it happens. You can call it a defect or reason to return but so far no maker has responded to this issue and fixed it.

Back to LG forum

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