Windows 10 forum

Question

Why wont my external drive show up?

Ok, I bought a 2tb Seagate external drive which I swapped in my ps4, and took the 500 gig drive out of the ps4 to use as my external drive for my laptop.

But, my problem is, is that when I put in the usb cord to connect my external hard drive to my laptop, it lights up, but it doesn't show up anywhere on my laptop. I've done the disc management, and nothing is showing up as well.

My laptop is an HP Pavilion g, came with windows 7 64bit, but did that upgrade for windows 10 64 bit.

I have no idea as to why it wont show up on my laptop. If anyone can help me out, please!

Thanks!

Michele

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All Answers

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Answer
sure the USB flashdrive lights up

In reply to: Why wont my external drive show up?

As does anything in the USB port since it has power direct to it, even when you haven't loaded the proper driver files for the data side of the USB.

Go to HP, download the driver files for the controller chips (north bridge, south bridge) and install them so your operating system can then actually "see" the USB ports for the data side of it.

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This is what it says when i go to hp..

In reply to: sure the USB flashdrive lights up

This document is for HP products that do not have drivers or software updates listed for select operating systems.

If your operating system is not listed on the HP Software & Drivers page, HP does not have driver downloads or software updates for your product for that operating system. Review the following information and options on operating system support.

This is my laptop:
HP Pavilion g6-1b68nr Notebook PC
Model #: QA059UAR
Serial #: 6CH1310YQZ
Came with windows 7: did the upgrade to WIndows 10 64bit

What should I do now to get my portable external drive showing on my laptop? :/

Michele

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Also..

In reply to: sure the USB flashdrive lights up

on the HP site, it doesn't have anything for windows 10. The only drivers and stuff they have, are for windows 8.

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download the windows 8 drivers

In reply to: Also..

right clk on the installation files and choose to install in compatible mode. Hopefully that will work OK for you. That worked a few years back on Vista and Win7 for using older driver files where no new ones were available.

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I was on another forum..

In reply to: download the windows 8 drivers

and they said to get a 3rd party external enclosure for my drive to work with my laptop.. would that be correct?

And, like I said before, on the HP site, it had no drivers or anything for windows 10 with my laptop. So, I tried windows 8, and there were some. So, I'm a bit confused as to what to do, because of the two different answers, ya know?!

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first see if anything else works in USB

In reply to: I was on another forum..

on the laptop. Flashdrive, or even a printer.

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