Question

why won't CNET websites play video

Dec 21, 2016 12:04PM PST

I can not play the video in any article from CNET. No problems with other sites but CNET will not play a video in any browser, I have tried all the major ones. I had this before during the change to HTLM5 but it was fixed for a while and then just stopped working again. Updated Adobe Flash just in case but no help. Can someone please help?

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Comments
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Answer
I'll alert this for you.
Dec 21, 2016 12:06PM PST

The most common reason I see CNET videos fail today are ADBLOCKERS. I see you tried the updated Flash and maybe Chrome but do try it without the blockers.

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I have already tried that too
Dec 21, 2016 12:28PM PST

I use adblock plus but have disabled it on all CNET pages. I am using Foxfire mainly but having the same issue with Chrome and IE. Thanks.

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Hmmm ususally ad blockers are the cultprit, but if you....
Dec 21, 2016 1:11PM PST

disabled it, maybe something from your antivirus/antimalware? Do you have adblocker installed on all your browsers?

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No adblockers in IE and still no go.
Dec 21, 2016 1:22PM PST

Thanks for the input. I do not have adblockers on IE and still no video there. It must be someplace in my antivirus as you suggested. I will dig into that and see what I can find.

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When you say the video doesn't play...
Dec 21, 2016 1:41PM PST

Can you get a screenshot or describe what the video player displays? Does it show the play button or is it simply a black box, etc..? Let me know.

Thanks,
-Lee

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(NT) Black Box
Dec 21, 2016 1:53PM PST
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Displays only a black box
Dec 21, 2016 1:55PM PST

When I open a CNET page it just shows a black box, no controls. Also the pop up box in the bottom right corner is all black too, no controls at all. Also tried on my laptop which is only running Defender with adblockers disabled and still the same problem. Did they go back to flash maybe? Updated Adobe flash just in case, no luck.

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No more Flash for CNET videos...
Dec 21, 2016 2:20PM PST
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No changes I can recall
Dec 21, 2016 2:51PM PST

I cannot be sure but it may have been that since I was working with the product manager and it was working that the Anniversary Update was installed. That is only a thought, I cannot remember when I had this problem before but that is the only possibility I can think of. I agree it is strange and not limited to just one computer or browser. Thanks.

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This is Still a Problem for me
Jan 4, 2017 1:01PM PST

Have you been able to track down any information on this? I am very interested in the videos from CES but cannot see them, just a black box or says "loading video" which is never does. I have had to find another site to be able to keep up with CES but would really like to get back to CNET. Any ideas?

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Sorry for the issues...
Jan 4, 2017 2:50PM PST

The strange thing about your case is that it doesn't work on any of your browsers, which tells me something installed on your system is being applied across your browsers preventing them from playing our videos and I'm really stumped!

Right now working from home, I'm on a ASUS laptop using Windows 10 w/anniversary update and tried all the browsers that you have listed, Edge, IE, Chrome, and FF all updated to the most current versions and all CNET Videos play for me. I'm running Avast A/V with no ad-blockers installed except for on FF and it is disabled.

You said you turned off your ad blocker, did you install it on all your browsers? Or just FF? Sorry if you told us before, but what specific Ad Blocker are you using?

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Hi there again.
Jan 6, 2017 2:54PM PST
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I just tried that link Lee.
Jan 6, 2017 3:10PM PST

Post was last edited on January 6, 2017 3:16 PM PST

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Thanks Dafydd!
Jan 6, 2017 3:40PM PST

I would assume cannonbeach has ad blocker turned off. And what he is seeing is just a black box in the video player that says loading but videos don't ever start playing... where as uBlock Origin blocks you from accessing the page, so experience is bit different.

Thanks for your help though!
-Lee

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Link Works from Download, Not with CNET however
Jan 7, 2017 8:44AM PST

Yes the video does play on the link you sent with no problem. I keep trying each day to view videos on CNET itself but still no luck, they only work on download.com. I do not have UBlock installed so not that.
Thanks for your efforts, this is frustrating. I have even uninstalled adblock plus and not just disabling it. Really missing out on CES coverage.

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I apologize for this cannonbeach...
Jan 10, 2017 3:28PM PST

I really don't know what else to say or suggest Sad I've discuss this many times with our product manager and video team and they are stumped as well.

I honestly don't think it is ad blocker issue at all, besides you've uninstalled it, so that confirms it still not working without it. I'm sorry you missed out on the CES coverage, that really sucks. I wish there was something I can tell you to change or check, but we really are stumped at the moment.

If something comes up that crosses our mind to try, I will let you know. Again I'm sorry this is happening to you.

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cnet videos
Jan 25, 2018 9:06AM PST

If I may chime in here...I have the same problem. I have disabled all addons, and it will play the videos in the link you posted, but not the cnet ones. My edge browser plays it fine. Firefox, just a black square! It used to not be a problem, as of late, yes.

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download site
Apr 14, 2018 7:50AM PDT

I went there and the video plays fine, but will not play at cnet. Using Firefox 59.
02 What gives??

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other cnet video site
Sep 10, 2018 12:27PM PDT

Lee, the video plays fine here.

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cnet videos
Jan 25, 2018 2:35PM PST

Check to see if your browser is set to use a proxy, and if so, change that to no proxy.

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video display
Sep 10, 2018 12:24PM PDT

After turning off the ad blocker, the display went from grey to regular, but clicking on the arrow does nothing.

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cnet will not play
Jul 6, 2018 10:36AM PDT

try allowing third party cookies. Worked for me on firefox

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Why only CNET pages
Dec 21, 2016 1:39PM PST

I cannot find anything in my antivirus that could be a problem. I can view video on any other site I have tried, I wonder why it is only CNET? Last time I had this problem it was during the turnover you were doing to HTLM5 and the guy in charge answered me and then it worked after a few emails. Then it just quit again. Thanks.

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Here I found it to be
Dec 21, 2016 1:43PM PST

1. Adblockers.
2. Third party cookies had to be enabled.
3. The occasional and rare dead page.

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A google on how to be sure its enabled.
Dec 21, 2016 1:53PM PST
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No to all
Dec 21, 2016 1:57PM PST

Sorry but adblockers are disabled in add ons in Firefox and none installed in IE or Chrome. Not an occasional dead page since it is every page opened from a CNET email. All I see is a black box. What should I look at for third party cookies?

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Third party cookie answer.
Dec 21, 2016 2:05PM PST
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PS. FORGET A BIG THING.
Dec 21, 2016 2:05PM PST

After all the work above, I had to RESET A BROWSER (google how) to get the browser working. Uninstall and reinstall didn't work but reset did.

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cookies
Apr 15, 2018 9:57AM PDT

The secret was to enable 3rd party cookies here

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Disabled all adblockers
Dec 21, 2016 1:50PM PST

Disabled adblocker all together on Firefox still no go. Had a thought and tried my laptop which has only Defender running and Win firewall. Still no luck with that machine.

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