1. Quit all running programs, especially Microsoft Word.
2. If you are using Windows 2000, Me, or XP, from the Start menu, choose Search>Files or Folders.
3. If you are using Windows 95, 98, or NT, from the Start menu, choose Find>Files or Folders.
4. Under Named, type normal.dot
5. Under Look in, make sure that C: is selected, so you are searching your entire hard drive.
6. Click Search Now or Find Now.
7. Delete all normal.dot files that are found.
8. Restart Word to create a clean copy of the Normal template.
And the Normal.dot issue has no known cure or patch from Microsoft. No one knows why.
Bob
We have Microsoft Office 97 on our PC and Word has stopped opening. We got past the uninstall/reinstall phase (something to do with autoexec.nt), now it gives every indication of launching but sits at the bottom of my screen. The reinstall says it's successfully happend and Excel etc are working but not Word. Help ![]()

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