Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

Why is my IP address hidden from a retailer from Europe?

Jul 6, 2014 10:32PM PDT

I'm trying to make a purchase online with a credit card. They except major credit cards but I don't see the credit card option when trying to check out. They said it's because my IP address is hidden. How can I resolve this issue? I connect to the internet on my laptop via a mobile AP through cell phone.

Discussion is locked

- Collapse -
Answer
True.
Jul 7, 2014 12:19AM PDT

In some mobile internet systems your IP address is temporal and only assigned/used when needed so it appears hidden. Try some WiFi hotspot next time.
Bob

- Collapse -
Just the one website
Jul 7, 2014 8:53AM PDT

I probably didn't explain fully, I was able to get on the website. I just couldn't see the credit card option when checking out. The other payment options were still available to me. Would that change things? Could it be a firewall issue? I have Norton security suite 360. Is it possible that I have some setting that needs to be reset?

- Collapse -
Then it's their issue, not yours.
Jul 7, 2014 8:58AM PDT

There's a lot of sites that do the dangest things but as I did some work on cellular internet links recently I thought to share how they can be different.

Oh Norton? Let Symantec answer that angle. They lost me years ago over the problems their products caused us. Today they are worse than ever with rather thuggish actions when the product expires. It's hard enough without your security suite doing that!
Bob

- Collapse -
I do so much agree!
Jul 17, 2014 9:44AM PDT

Got a software problem AND a Symantec product? Phheww. Look no further.
Norton has been a nightmare to me. Thuggish? That's putting it politely.
What about having no real malware protection nor definitions for even the most current threats in their database, then trying to extract a ransom to fix the problem their software did let pass through?
I feel this is high handed robbery and high jacking. Never ever again will I get anywhere close to their dishonest and disingenuous products.
Do yourself a favor, buy Almost Anything Else to protect your computer, maybe a rubber band to put around your computer, a snot thrower, or a cup of coffee with your favorite dessert, and you'll be safer than with the big "S"***.
At least you might derive some real honest enjoyment from what you will have spent your money on.

- Collapse -
In Symantec's own words.
Jul 17, 2014 9:49AM PDT

"Antivirus is dead".

Dafydd.