Hello everyone, first off i really appreciate all those people who take the time to read all of this, and especially to those who reply, i really do mean that.
For the past month and a half our internet drops out every single night. Relentless. We should be getting around 10mbps and we get 0. Recently i had called enough to get their attention and they sent a tech out during the night when we were having problems, he tested a pole and said he had perfect connection. So they replaced all the cable from that pole to our house and gave us a new DOCSIS3 modem, since our old one was a DOCSIS1 and they just upgraded everything. Even after doing that we are still experiencing problems.
My question is to you, what could be causing this? They say they have replaced everything yet here we are still having problems. Ive bypassed the router and had a wired connection to the modem and still have the same issue.
My ISP is clueless on what to do, they told me that they have done everything they can and that im basically out of luck, i can deal with it, try to fix it on my own, or cancel.
Ive posted on numerous forums, chat rooms, talked to people, no one has given me any useful information yet.
Modem - Arris (DOCSIS3). our old modem was a scientific atlanta. (DOCSIS1)
Router - Cisco Linksys E1500
If you need any other information dont be afraid to ask, im desperate to fix this! Im basically on my own.