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Why is my computer stuttering & sometimes crashes?

My computer after I had moved from Texas to New Mexico has had this issue. It will stutter, and obviously can tell because of the mouse lag. (The issue is not with the mouse, I believe.) I have a laser mouse, and the light on the mouse will actually shut off sometimes. I've tried different mouses as well, and did not fix the issue. I've checked drivers of all sorts. The computer very rarely crashes, but when it does, it was during a stutter. Can you guys see what it may be? I'm thinking possibly a hard drive issue.. Not completely sure. I just completely formatted the computer a while ago - and still has this issue.

The issue was when I had Windows 7 and it has continued to Windows 10.
I have also uninstalled and reinstalled Realtek drivers, as I've seen that was an issue that could possibly be causing this, but that did not resolve my issue.

If anyone could solve this for me, I would be so so grateful! I miss using my computer, and this problem keeps me off of it 100%.

Post was last edited on April 24, 2018 4:55 PM PDT

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All Answers

Best Answer chosen by ArgisHalevaak

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Thanks for the Web Speccy.

In reply to: Why is my computer stuttering & sometimes crashes?

1. Read Error Rate and other SMART Values on that Seagate are very bad.
This drive isn't dead but will create all sorts of annoying hangs and pauses. Do not use this as a system or data drive. Move it out and treat it like the unreliable drive it is. Some use it as a not safe drive in some USB case but to me it's to be removed from service.

2. utorrentie.

I'm going to stop here. Torrent users experience the oddest troubles but item 1 is bad, item 2 means I stop reading. Time to clean this machine up.

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Thank you!

In reply to: Thanks for the Web Speccy.

I was thinking it was the Seagate. Thanks for your time!

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Because or Utorrent I can't get a clear reading

In reply to: Thank you!

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In reply to: Because or Utorrent I can't get a clear reading

Post was last edited on April 24, 2018 5:06 PM PDT

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What wasn't I clear on?

In reply to: Utorrent

The W10 Update Sharing sometimes clogs up the works. Having a HDD with very bad numbers which I hope you can read too is not going to change my reading on the HDD. It also clogs or disrupts other performance areas as Windows hangs as a disk read is retrying.

1. DBAgent 2.0 looks to be some Seagate app from 2012. I worry that at some point it may be troublesome but given the Seagate HDD I'm just going to comment and leave it at that.
In other words, I'd remove the old Seagate apps.

2. Skype. So few use this. Disable using the tutorial you want if you don't use this.

3. CPU and GPU looks nice and cool. Nice to see that.

4. USB drive detected. Unplug when not in use. Can cause odd delays.

5. The SSD drive now that I'm reading the entire speccy is not looking good either. I worry that the motherboard ports or cables are not well now. Seagates have a history of the problem you brought up but is there any story about this machine and troubles for ever?

6. There are now a lot less internet connections. You killed torrents but I can't tell if you changed the W10 update sharing. Either way, looks better.

So there is something definitely going on with drives. Since all drives look in trouble I worry this is the rare bird where the motherboard is the cause. Since changing that is much more than the HDD I'd start with the HDD and new SATA cables.

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PS. Well I have to eat those words.

In reply to: What wasn't I clear on?

I did change my view on the drives. But only slightly. The Seagates continue to show up working but with read errors and pauses but the fact the SSD is showing this can lead us to suspect the motherboard. Unless there is more story or other clues.

As it stands I would find a good drive and remove these to see if the pauses vanish with good drives.

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WD Black HD

In reply to: PS. Well I have to eat those words.

I have an extra 1TB Western Digital HD I can put in once I order the mounting rails for it. My SSD actually runs my OS, and my HDD is for everything else (applications, games, etc.)

I do however remember once I got settled in New Mexico, there was a lot of static electricity in the house I lived in. I got shocked literally on everything I touched. That is when the problems started occuring.

I'll definitely be replacing the Seagate. But the SSD not looking good either makes me a little upset. So much money to be spent is what it's looking like.

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Just last week

In reply to: WD Black HD

The sales on 120GB SSD were down to 39 or maybe 29 bucks. Years ago they were much more. Keep an eye on the read errors on the SSD. If they keep going up it's drive, cable or motherboard. Those are the only parts in play.

Clone your Seagate to the WD and see where your performance ends up. If the WD starts to clock up read errors in the SMART values its usually the motherboard. Sometimes on old boards we would curb the SATA speed from 6 to 3 or even 1.5.

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In reply to: Just last week

Thanks for your help. I will do that and will post here again after I get the results. I'm still learning a lot of the basic IT stuff, so this definitely helps to know and experience.

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In reply to: Thanks!

These Web Speccy reports are one of our best tools to see under the hood. It doesn't always nail it but it's a lot clearer than what we used to use.

Thanks for clearing out distracting items too.

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New HDD Installed

In reply to: BTW

Of course. Anything that can get me to my destination, lol. I just got the Speccy utility tool today, and it is very neat.

I actually just installed the new hard-drive.. Replaced the Seagate HDD with the new WD HDD. All I had really on that Seagate was just some applications that I don't really use. So this will suffice for now so I can find out the real problem.

Here is the updated Speccy Report:

Let me know if anything looks weird with this new HDD, or the SSD.

You've been very helpful, and I thank you very much for that.

EDIT: Still getting mouse stutters, lol. Also, when the mouse stutter happens, it'll show a loading icon on the cursor very very quickly. Just a little detail I thought I might add.

Post was last edited on April 24, 2018 8:56 PM PDT

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In reply to: Just last week

Thanks for your help. I will do that and will post here again after I get the results. I'm still learning a lot of the basic IT stuff, so this definitely helps to know and experience.

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The NEW HDD looks clean as to the SMART but

In reply to: Why is my computer stuttering & sometimes crashes?

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UT is gone.

In reply to: The NEW HDD looks clean as to the SMART but

Yes torrents are gone. But I had google chrome open with like 9-10 tabs open at the moment of my speccy. My bad lol. I actually had a brand new spare sata cable I switched out too. Old one wasnt locking in into the SSD anymore.

I'm thinking it may in fact be a motherboard issue?

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I'm unsure why so many tabs were open when

In reply to: UT is gone.

We are trying to get a clean Speccy report. It can mislead us to guess something is wrong and it's just Chrome. Anyhow, keep an eye on the SMART values and if they are moving then the drive is suspect.

The new drive looks clean in that area so if it starts getting errors then the motherboard is suspect but the SSD could indeed be in trouble. Only one way to nail this is to swap in a clean drive. (No smart errors and test again.)

This machine is a rare instance where I find more than one suspect drive so this is why I suspect a motherboard or cable issue. In such situations we have to ask the owner if they want to keep testing or do a Star Wars "Wipe them all out" by replacing all suspect parts. Some will do that. Here I find most go along with more testing.

With the one drive and other items cleaned up it should be working better. But there's still that SSD with it's very high errors. Be sure to compare the errors over time to see if it's getting worse in which case you know what to do next.

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Fiancé was trying to order Chinese.

In reply to: I'm unsure why so many tabs were open when

That is the legit reason why the tabs were open, haha! But yes the SSD needs to go. I will try today to get an OS on the WD HDD and just singlehandedly boot that up alone with no other drives connected. Once I get that going, I will Speccy it up and see if we can see something. I would love to just replace all suspect parts, but very tight on money at the moment. So I'm doing my best to figure out the solution!

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