I have a number of computers and I got on the Windows 10 bandwagon in the beginning and installed it on 4 of them. Nothing but issues from day 1. I removed 10 from all 4 and reinstalled Win7 on 3 of them - the 4th one now has Linux on it. I was spending more time working on returning the computers back to working condition than I was spending actually doing work on them.
Hi, Lee and CNET community. I read the topics, I get good tips, I love 'em. Greatly appreciated.
Now I am compelled to submit a topic, one which not only do I deeply seek an answer to, but one which makes my blood curl as a problem. Here goes:
Office 365: been a user for years and years. Suddenly as of a recent update, when I press on the email icon (to send a Word doc or Excel Spreadsheet) Office ignores my default email (Thunderbird) and a dialog box opens up demanding that I create an Outlook profile. That's in order to send the email through Outlook.
Worse yet: I have a separate program (or app, as they're now called) for PDFs. It, too, has the handy email icon. Suddenly it, too, doesn't default to my default email program, instead it also asks for me to create an Outlook profile.
Even worse than all that: Not only do I ALREADY have an Outlook profile -- gotta have it, I have an Outlook email address -- but when I try to appease these requests, not only doesn't it default (there's that word again) to my existing Outlook profile, it tells me that doesn't exist, and then the string to create a new one it doesn't work!
Let's check off the obvious:
-- Yes, I checked the default settings, Thunderbird remains the default email.
-- No, no-one else uses the computer, this is my laptop, mine alone.
-- No other changes or updates in any other program, all else is fine. Then again, no other programs have that auto-email feature.
-- BUT: if I try to send something via the File Manager (Windows 10), it too, defaults to the non-default Outlook, not the default Thunderbird.
-- When I spoke with Outlook Tech Support (after all, I'm a paying customer) I got ping-ponged around from "specialist" to "specialist" each one from a different area. Then they sent me over to Windows 10 support, who promptly sent me back to Office support.
This fruitless tech support phone time has taken hours out of many days. Now, of course, I can just open Thunderbird and send anything as an attachment. Of course this means closing the document, whether I want to or not. This just BURNS me up. It's not an improvement. It's Outlook or Windows 10 telling me what email client I can (must?) use. WTF? I can't be the only Office 365/W10 customer this has happened to, am I? I'm hoping there's a cure for this Microsoft sin. Thanks so much in advance.
--Submitted by Dean L.