Browsers, E-mail, & Web Apps forum

Question

Why I cannot access internet with Internet Explorer?

by johnw1218 / February 22, 2014 8:45 AM PST

My wife has been using Internet Explorer with this new HP computer (i7, 16GB memory, Windows 7) for about a year. Today, she cannot access internet. I checked both LAN connection and wireless connection and found no issues. It found no issues after following the diagnostic to troubleshoot the connection. Finally, I tried Google Chrome and can access internet everytime. Clicking the Internet Explorer, I saw a frame come and go, and there is no error message. IE was still ok last night. There is an issue with IE before when she bought and download the Office 2013. Customer support told her to use Google Chrome to download, Chrome worked. But, she got used to IE and went back to use IE as internet browser. It looks like she has to say bye bye to IE and use Chrome.

Are there any computer exports have any knowledge on why Internet Explorer suddenly fails to work? I appreciate any comments and suggestions.

Discussion is locked
You are posting a reply to: Why I cannot access internet with Internet Explorer?
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Why I cannot access internet with Internet Explorer?
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
There's always Firefox too; IE known to be buggy
by wpgwpg / February 22, 2014 8:54 AM PST

You SHOULD be able to get on the Internet with IE. If for no other reason, you have to use it to get Windows updates from MS, so it behooves you to find the problem with IE and fix it. The first thing I'd do would be to purge the browser cache, since it's the simplest & easiest thing to do. You didn't mention what antivirus and anti-malware you have, but they are important. If you don't have a good anti-malware program, get the free MalwareBytes, get it up to date, and run it regularly.
-
You can check for corrupted system files. Open an administrator command prompt and run SFC if the above doesn't help. Click START, then type CMD in the search box, right-click CMD.EXE and click Run as administrator. Then from the command prompt type sfc /scannow.
-
If that fixes it, fine. If not, use System Restore to go back to a date prior to the beginning of the problem. To run System Restore, click Start -> Programs -> Accessories -> System Tools -> System Restore. Click the box that says Show more restore points.
`
Good luck.

Collapse -
The easiest way to overcome
by thanhhoang2014 / April 7, 2014 5:49 PM PDT

I have also seen cases of johnw1218 but was overcome when performing the steps as guided wpgwpg

Collapse -
Answer
Too many drive by infectors and such hijack IE.
by R. Proffitt Forum moderator / February 22, 2014 9:05 AM PST

I don't think I'd use IE for much but let's humor folk and note that IE has a reset button. Here's the article on that.

http://support.microsoft.com/kb/923737

Frankly it's still not what I'll use. Even if I add Web Of Trust to IE.
Bob

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

FALL TV PREMIERES

Your favorite shows are back!

Don’t miss your dramas, sitcoms and reality shows. Find out when and where they’re airing!