That site is a source of pain for many buyers. If you did your research you would not go near them.
Then again, they sell themselves well. Let's see what you have to say years from now.
Please read the article if you haven't already http://www.xoticpc.com/really-makes-laptops-industries-best-kept-secret-a-47.html
I was looking for a gaming laptop and found Xotic PC and I'm pretty sure that's where I'll buy from...I'm just curious why cnet doesn't review any of their systems.