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Why does new computer say not enuf memory for 10

Aug 3, 2015 7:19PM PDT

So, I was able finally to download win 10 on the old Win 7 computer. Now I'm trying to download it to the new HP Stream 13.3 Laptop 2GB Memory, 32 GB flash storage, Model 13-c010nr. We have not added any new programs and I even deleted some. I made a new USB WIn 10 upgrade for 64 bits because the other was 32 and I knew it wouldn't work. All seemed to be going well until it said they needed 8.6 Gs to install.I did the cleaning thing they suggested but it didn't help. What I think happened is that it is trying to install it along with 8.1. Did I set up the USB wrong? Can I change it or if not, erase it and start over. Will Windows let me download it again?

I'm completely frustrated over this and can't figure out what to do. HELP!!

Discussion is locked

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All true.
Aug 4, 2015 8:11AM PDT

For this one, with 32GB space there is not enough to hold the upgrade and do the upgrade.

Ask HP for the procedure to use the other download and install method. That is, you download the media creation tool to make the USB or DVD on another PC with sufficient space and use that for the upgrade.

Nothing is broken here. It's a small space and you will have to use workarounds.

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All True
Aug 4, 2015 8:46AM PDT

I think that's what I did. I did download the media creation tool but did it on this computer. If I erase this and do it on the other computer, would that be best? Am I allowed more downloads?

I seem to remember a quesions like : is this for use on this computer? or other computers? I may have said "this computer" and maybe that messed it up.

Thanks, Peggy

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Sorry no. I don't think this can hold the download.
Aug 4, 2015 9:20AM PDT

You'll have to create this on a full sized PC. Try again with those questions.

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Okay, I tried!
Aug 4, 2015 3:33PM PDT

So, I deleted everything on my 7.5G flash drive, plugged it into my regular computer and after about 4 hours, it appeared to finish. When I went into the drive, it was a zip file, so I unzipped it and when I tried to run it, got the message it couldn't continue because the WUDSUTIL.ddl was missing. Also, it completely filed the 7.5 G drive, and it's supposed to be much smaller than that. I'm about ready to give up! I wish they would hurry up and honor my reservation, altho I'm probably one of many thousands wishing that! Only reason I wanted to speed is up is to make it easier for my husband, who is always struggling with the anything new on a computer and it seemed that WIn 10 would be better for him. Oh well....

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My bet is you'll have to do this the only way that
Aug 4, 2015 3:43PM PDT

I've seen folk do this. That is, on a full sized PC download the ISO and create the DVD. You are trying to work with less than what I've seen so far and only confirming that it may fail and does.

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No DVD on new computer
Aug 4, 2015 3:52PM PDT

The reason I used a flash drive was that the new computer doesn't have a DVD, so I couldn't use it there. I did make it on a full-sized PC, so go figure!

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That's why years ago
Aug 4, 2015 4:15PM PDT

I picked up an USB DVDRW drive. In fact we have 2 now since one may be on a service call.

Again, something is a miss in your procedure. I've read where folk download and make the USB bootable stick. You wrote you unzipped something so I worry you are not getting this from Microsoft.

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Aug 4, 2015 5:14PM PDT

I don't know where else I would have downloaded it. I sure thought it was Microsoft, but was suprised to find it zipped. As I explained below, I'll try again.

Thanks for all the patience!

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Did you download win10...
Aug 4, 2015 4:49PM PDT

to the USB drive directly? I used a 8GB drive and have no trouble at all and mine have both the 32 and 64bit in it. I didn't have to do anything. I just use it after it's done. However, when you use it you have select which one 32 or 64 (32 is x86 and 64 is x64). You just select that and click on "setup". At least how I did my PC. I did run into that out of memory the first time. I just shut the computer off and try it again and the second time was a success. But I have no idea why the first time did work though.

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download directly to USB
Aug 4, 2015 5:58PM PDT

Well I thought I was, but now am trying again and can't figure
out how to get it on to the USB as it hasn't given me the opportunity yet! This the computer that I already upgraded to 10 not the one I tried last time. this really is taking over my life!!


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Aug 4, 2015 6:13PM PDT

You cannot burn the file to usb. You have to burn the "image" to usb to make it bootable. Many softwares out there to do that. Please Google.

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Burn to USB
Aug 4, 2015 7:41PM PDT

I wasn't trying to do that. I was just downloading the program on the USB on one computer so I could install it on the new one. That should be easy, Yes?

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Ok, I just retrace what I done;
Aug 4, 2015 8:27PM PDT

1. Go here to download the media creation tool to your pc (any pc). when you click on that DL file, it will open a dialog box and ask what you want to do. The selection are; "upgrade this PC" or "create installation media for another PC". Now you can go from there. By the way, it's about 6GB on the USB.

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It won't be easy
Aug 5, 2015 3:52AM PDT
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News Flash!
Aug 5, 2015 2:55PM PDT

Last night I decided to try a chat with HP support. After a very long time, he decided he couldn't help, so promised that someone (who knew more!) would call me within 24 hours. She did and told me that this HP Laptop cannot accept WIn 10, as it's memory isn't large enough. I ask why then did the ads feature "free upgrade from 8.1 to 10" She suggested that I call BestBuy. I did that today and have an on-site appointment with the Geek Squad tomorrow afternoon.
The HP lady said that this mode, HP Stream 13.3 , was made before WIn 10 was announced. Sounds like a bit of false advertising to me. And it's not only BestBuy, but Amazon and every place else I looked up this computer. All the ads clearly said "free upgrade from 8.1 to 10 ." Will be interesting to see what they do. I definitely don't want this 8.1 computer if it can't be upgraded to 10. I'm not a fighter, but i"ll fight for this one. Most annoying! Stay tuned!

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Good luck.
Aug 5, 2015 3:04PM PDT

Hope you get it sorted.

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sorry, but she's confused
Aug 5, 2015 5:09PM PDT

windows 7 sp1 and windows 8.1 computers were all made before windows 10, so that has nothing to do with being eligible for update. If his computer has 2GB which most now do, then again he'd have enough RAM to load windows 10. I'm running it in a Virtual Machine with 2GB of RAM shared to it. Go to Control Panel, open the System icon (set to not be Category mode) and see how much RAM is installed.

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James, did you notice she has a 32 GB SSD and
Aug 5, 2015 5:31PM PDT

she wants to go from 32 bit to 64 bit? I don't see much chance of that working. I agree the HP support gave her a bad answer, but are you surprised by that? I'm not!

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No, what I saw was 32 GB flash
Aug 5, 2015 5:40PM PDT

I took that to mean thumb drive. Is she trying to install a windows to a USB drive?! Can't do that.

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No the computer has only 32GB internally.
Aug 5, 2015 6:34PM PDT

and windows cannot be install on USB harddrive. I think she maybe out of luck. I wonder if it possible to upgrade the harddrive to a higher capacity one.

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Aug 5, 2015 5:41PM PDT

What size is your internal hard drive and aren't you attempting to install Windows 10 to it?

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Aug 5, 2015 7:53PM PDT

What I posted was from the ad on Best Buy about this computer. In the specifications on line. It has 32 Gigabyte HD and 2G Ram, and a 64 bit processor. What I did was to download the WIn 10 to an 8G Flash drive and when I attempted to install it I was told there was not enough memory on the computer.
That's what the HP re told me. We'll see what the Geek Squad says tomorrow.

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and your free space is less than 8GB?
Aug 5, 2015 8:34PM PDT

I agree with the others, it's too cramped to do that. What the computer needs is a larger hard drive and the current system cloned to the new larger drive (Clonezilla, Easus Todo).

windows will only install on a PATA and SATA bus and will refuse on a USB, although there's a "hack" that can do it.

If you are really adventuresome, you could try installing it to your 64GB flashdrive on USB. Otherwise you'll need to make more space on the 32GB internal drive or get a larger one to replace it. I've done this many times in Linux which is easy to put a fully working system on USB devices, but never have tried doing it with windows since never had any personal desire to. I do carry USB Linux thumbdrive that fits on my keychain, and it's also encrypted, so I have a system I can boot from almost any computer wherever I go. (can't on ARM processor computers)

The first one doesn't require Enterprise edition for "To Go" method.

using "To Go"

Both methods, with and without "To Go", a good v ideo for easy learning.

This is very similar to the way Linux users do it too, just use different programs, but same approach. If it works, then there will be a choice between systems you wish to boot to, so long as the thumbdrive is plugged in.

It's worth a shot, might save you the cost of a larger internal drive.

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memory aka RAM
Aug 5, 2015 8:43PM PDT

is sufficient. The problem and error msg it gave you was in reference to lack of hard drive room to do the install.

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Pleas Don't Confuse Memory with "RAM"
Aug 7, 2015 6:18PM PDT

In "Microsoft Talk", memory is RAM plus Paging File. If you fill up your HDD, your system will not be able to expand the paging.sys file and youy will get an Out of Memory error. So, if the error message said not enough RAM, that is one thing. If it said out of memory, that usually means that the paging file can't expand. It is a big difference.

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I think you hit the nail on the head.
Aug 5, 2015 6:26PM PDT

Although with win10, space needed I think around 13GB but 32 it may create that not enough memories error (just guessing).

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just download it
Aug 5, 2015 5:12PM PDT

Once you have it, probably will be in the Downloads folder. You can leave it there or move it to some other folder, your choice. You will then burn to DVD or "burn" to USB.

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Finally a solution!
Aug 6, 2015 3:25PM PDT

Today, I met with the Geek Squad. When I told him that HP said this computer could not handle Win 10. he was puzzled. I showed him the ad that said it could. He checked with his "Boss", and yes, it can't be upgraded to 10. Too little ram and hard drive memory that can't be upgraded. So, even tho over the deadline to return, they gave me a full refund. We looked at all the small laptops and he pointed out several which wouldn't work because that small amount of memory. I got a nice looking Toshiba with 4GB memory and 500 GM Hard Drive. It's a little larger than the other, but I think my husband will like it. I HOPE so!! I asked if they plan to change those ads that say they can be upgraded to 10 and he assured me this was going up the line of people who are in charge. I don't think too many people have tried it yet, but when they do, I'm sure there will be more noisy people like me. I do believe it is an HP error, (or maybe not an error!) as it appeared in several ads for different stores.

I think we're finished with this. Aren't you all glad??

Many thanks for all the help.


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wise move
Aug 6, 2015 3:35PM PDT

good for you, and hubby too! Happy

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The upgrade problem
Aug 7, 2015 6:11AM PDT

you experienced is not confined to any single mfr or mfrs. They didn't really lie when they claimed the computer is "upgradable" to W10. It depends on whose definition of upgrade. MS's and mfrs' definition is the computer will install W10, if you erase W8.1 on it completely (using separate utility) and then install W10. And yes it is free to download and install W10 until July 2016. Your definition of upgrade is W10 will run the installer on W8.1 and replace it with W10. For this to happen, it depends on the version of W8.1. A regular W8.1 installation on PCs and laptops will be upgradable in-place. A tablet or storage restricted laptop or PC-on-a-stick will not. Why? WimBoot. The W10 in-place upgrade currently does not support this type of device but the MS tool will say it is upgradable. Will there ever be a solution? Who knows, wait and see. I am glad to see you found the overall "solution" by swapping the laptop.