Why does Netflix keep disconnecting with Blu-Ray Player?

Dec 21, 2016 12:12AM PST

Hi everyone

I ended up buying a Ethernet-over-power adapter a little while ago (TL-PA411), and up until now it was working a treat, I was streaming full length movies on Netflix in my lounge room with no interruptions/internet disconnections which I was getting before back when I was relying on the Wi-Fi (the reason I stopped using Wi-Fi was because of these disconnections when I would watch movies on Netflix).

I thought the problem with the use of the 'Wired' POE Adapters was solved, but last night the problem re-occurred and I was getting a disconnection 3 times through out the duration of movie despite me using the POE Adapter.

I checked the Blu-Ray Network settings and it was set to 'Wired' so it wasn't like I was accidentally using the Wireless/Wi-Fi setting, yet I am experiencing these exact same internet disconnections with movies on Netflix that I was before.

I repeat, I have had this Adapter for a few months now, and it was initially working, but now the same problem I was having before with the Wi-Fi using Netflix is the same problem I am having now with the POE Adaptor with Netflix.

it got me thinking, could the issue be the actual Blu-Ray player itself? in that the networking/online capabilities of my Samsung BD-H6500 Blu-Ray player is not very good? Because I never have any other issues with my internet speeds or stability when using my Desktop PC, or my XBox 360 for online functionary, or even when I and others in my household are using Wi-Fi for internet access on phones, iPads, laptops etc.

Granted I use the POE Adapters using Power Boards since I do not have available sockets on the walls, but even still the signal loss should should not be this significant.

Does anyone have any other helpful bits of advice for me? Help would be greatly appreciated.

Thank You.

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What other Netflix player do you have?
Dec 21, 2016 8:47AM PST

To figure this out I'd have to loan out a Roku or similar device.

BUT THERE ARE OTHER CAUSES that drive folk crazy. One of this has folk telling me I'm nuts. Here we go.

1. Be sure the date/time is set to your area in the player and router.
2. Check with the Samsung site to see if new firmware came out. Have Samsung tell you how to check and update.
3. If the above don't pan out, ask Samsung how to factory reset and only load the Netflix app. Check the item 1 again.

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Dec 23, 2016 10:56PM PST

Hi R. Proffitt

I use a XBox 360 in my other room for Netflix as well and I use the Wi-Fi for that, never had a problem with it.

Why is it important to have the date/time right on both the player and router when everything else is not effected by disconnections?

There does seem to be a 'Upgrade File(USB type)' file on the Samsung website for my Blu-Ray Player's model. Could this be the actual Firmware update?


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XBox is another ball game, different players and teams.
Dec 24, 2016 11:00AM PST


I see you asked me why is it important to have the date/time right. I really don't know. Samsung and Netflix will have to answer which they have not to this day. I can only share what I've discovered over the years. It does not mean I know why but can share it has fixed too many "Netflix disconnects."

I take it you won't check or change that and as such I think it's best you talk to Samsung and Netflix.

As to the firmware update, Samsung must supply how to use and what it does. They have been remiss on documenting firmware updates. Ask them directly. Here I can only share how I work such issues. WHY? That would have you asking Samsung.

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Dec 27, 2016 5:24AM PST

Hi R. Proffitt

I changed the date/time on my Samsung BD-H6500 Blu-Ray Player, I have the latest firmware update (version 1113), and I tried a factory reset.

I watched a movie tonight and I still got two Netflix disconnections. This time it was just saying "We are having trouble playing this tittle, come back later or choose another tittle" or words to that effect.

The only thing I haven't tried is changing the date/time on my Modem/Router, but thats because I cannot find out how to change the date/time on my "Sagemcom Optus ADSL2+ & NBN Wireless Modem/Router". Do you or anyone else know how to change the date/time on this Modem/Router of mine?

I've tried contacting Samsung, but haven;t been able to get through to them..

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Dec 27, 2016 10:18AM PST

I think that's a problem. To get HD playback Netflix writes 5 megabit at but I find you need 2 times that to avoid troubles. On DSL I find it can be improved by not using WiFi and turning off WiFi in extreme cases.

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Dec 27, 2016 3:17PM PST

But it's not a problem when my brother watches Netflix on his Laptop nor is it a problem when I watch Netflix on my XBox 360, and those are both via Wi-Fi. I have my Blu-Ray Player hooked up with a wired connection which provides even faster and more stable internet speeds.

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Dec 27, 2016 3:22PM PST

Sorry I made a mistake in my previous post. I am actually with DSL not ADSL.

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That's been an issue for years.
Dec 27, 2016 3:33PM PST

PCs, and better players can buffer more and keep from dropping out. The devices are sadly just plain better than the devices that you are having issues with.

To get the best out of what you have, I go over the date/time, change the DNS and don't share the internet during Netflix use. I also will get wired and shutdown the WiFi.

There are folk that don't get why this is and I have to defer them to the makers of such things.

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PS. The short answer to all the above.
Dec 27, 2016 3:34PM PST

Use what works. Return what does not work.

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you have to remember
Dec 27, 2016 4:34PM PST

players are not computers, they are not gaming consoles, they are just players with limited storage, slow cpus, next to no memory,etc...they are cheap boxes with have apps. You have to consider what makes them cheap. There are a lot of limitations what you will not find with other devices.

I personally have suffered the same problems you have had. It drives me up the wall. A couple of months ago, I tried upgrading from a roku 2 to 3, it did not help. I recently upgraded a samsung player to a newer more expensive sony model and dumped the roku because amazon recent updated their app and really made a mess of things, it did not help. I am considering putting a computer back on that tv in order to stop the issues.

anyway, the point is, it is going to be hit and mess when it comes to trusting players with your streaming mainly because of the equipment and as to how an app update will affect it.

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Still having same problems
Dec 8, 2017 4:30PM PST

Hello everyone

I am still having the same problems with my Samsung BD-H6500 Blu-Ray player. I am thinking about buying a Apple TV 4 media player for my Netflix streaming needs.

Do any of you guys know if a Apple TV 4 will go close to matching the processing power of say a XBox 360? Because as mentioned earlier in this thread I also use my XBox 360 for streaming Netflix in my bedroom, and it continues to stream perfectly.

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I think it will.
Dec 9, 2017 8:44AM PST

The Xbox 360 was compared with the Apple TV in 2015 when Apple refreshed with it's new (then) dual core CPU. So while the Apple TV was not a game console then and only better now, the Apple TV has had time to move it's CPU power up and now has 4K support where the 360, not so much.

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