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Question

Why does my Samsung TV keep turning itself off????

by Jul 9, 2015 7:01AM PDT

Would be grateful if any advice - my 6 month old television repeatedly turns itself off then cycles back on after a minute or so. Only happens when watching foxtel, have tried powering down / different HDMI ports / software checks by Samsung but no satisfactory answers and no solutions from customer suppor . Arghhhh.
Anyone had a similar issue????
Thanks in advance.

Discussion is locked

2 Posts
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Answer
Time to go for return.
by Forum moderator Jul 9, 2015 8:31AM PDT

They haven't fixed it and while there was a known issue like yours, Samsung failed to come up to bat. Time to ask them for another model. This one is broken.

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Answer
Re: Powering off and on...
by Samsung staff Jul 13, 2015 5:05PM PDT

I'm terribly sorry to hear this. I would love the opportunity to get this back up and running for you. Can you send me an e-mail at QASupport@sea.samsung.com? Look forward to working with you!

Regards,

HD Tech

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