Question

Why does Comodo Internet Security not update?

Jan 23, 2017 5:54AM PST

Hello.
I just registered to find new helpers, hopefully, here.
I'm using free Comodo Internet Security for several years now and managed to solve all problems on my own respectively with help of their forums. But this time they are not helping me at all for some reason.

The update process starts and claims to be checking until one shuts down Windows.
That's why I tried a lot, but I won't write it all down now, because I don't to waste time and mislead into wrong directions.

Ask me to do/write stuff which might help so that the software updates itself again as it's meant to be.

- Windows 7 Home Premium
- Comodo Internet Security Premium
- updating Comodo does not work while it did before
- no other known issues

Please help me.

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Answer
Re: why
Jan 23, 2017 6:15AM PST

The WHY question is difficult or impossible to answer from a distance, and probably also from nearby.
So that leaves the HOW TO SOLVE question.

Things I'd try:
1. Uninstall and reinstall the software.
2. System restore back to when it still worked.
3. Back to your latest image when it still worked.
4. Back to factory conditions (= reinstall Windows)
5. Switch to another security solution.

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Answer
Something I ran into
Jan 23, 2017 9:31AM PST

Many of these suites stop updating older versions. I can't guess what version you have but that's one of the usual as well as too often I find malware or malware/OS damage.

There is no fix this everytime answer other than to wipe and start over if the usual doesn't help.

The usual list:
1. CHKDSK the drives.
2. Scan with Grif's list at http://www.cnet.com/forums/discussions/how-to-remove-pup-option-603542/#post-f742c795-5881-433b-a29b-6d758efe5cd3
3. Uninstall/reinstall the suite. Be sure it's their latest.
4. Be sure Windows 7 has all the updates.

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