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Resolved Question

Why does Amazon throw me off the net?

by MaccMadman / November 19, 2013 3:01 AM PST

On my Nokia E71 (VirginMedia sim card), I've been to the Amazon.co.uk page hundreds of time but now, as soon as I open that page, it appears for a second then I'm immediately disconnected from the net and back on my phone's home page. There's no problem accessing any other website. The problem started this afternoon. Why does this happen?

MaccMadman has chosen the best answer to their question. View answer
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All Answers

Best Answer chosen by MaccMadman

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I think.....
by birdmantd Forum moderator / November 19, 2013 3:27 AM PST

....that you should talk to Amazon about the issue. Call them from another phone or chat online with them. Hard to diagnose the problem remotely.

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I don't think
by MaccMadman / November 19, 2013 3:33 AM PST
In reply to: I think.....

I don't think ANY website has the power to disconnect a visitor from the Internet, does it?

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(NT) Yes they can and do sometimes.
by wpgwpg / November 19, 2013 3:37 AM PST
In reply to: I don't think
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Really?
by MaccMadman / November 19, 2013 4:47 AM PST

What I need to know is : is the fault in my phone, with my ISP, or with Amazon.co.uk?

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Since it only happens with Amazon...
by wpgwpg / November 19, 2013 5:10 AM PST
In reply to: Really?

...I'd start with them, as others have already suggested. If they don't offer any help, then you'll obviously have to check the other two.
`
Good luck.

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I've contacted Amazon
by MaccMadman / November 19, 2013 6:07 AM PST

Amazon have taken a note of the problem but won't do anything unless it's been a problem for at least 48 hours. I'll try them again in a couple of days.

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They can redirect so that's some kind of power!
by R. Proffitt Forum moderator / November 19, 2013 5:38 AM PST
In reply to: I don't think

try this. try Amazon's Mobile version/URL instead.
Bob

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Amazon's Mobile url
by MaccMadman / November 19, 2013 6:09 AM PST

To get to their mobile url, you enter the address "amazon.co.uk" in the web browser. As soon as I do that, I arrive on the page and then - boom! - I'm immediately off the net and back to my phone's home page. The problem has started today after hundreds of problem-free visits to their site.

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Here I went to
by R. Proffitt Forum moderator / November 19, 2013 6:22 AM PST
In reply to: Amazon's Mobile url
http://m.amazon.co.uk that redirected me to http://www.amazon.co.uk/gp/aw

Because browsers on android and phones can lie to the host and hide it's a mobile, we could break their redirect to the mobile site version.

http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=200271980 tells there are apps from them if your browser is failing.

http://www.gsmarena.com/nokia_e71-2425.php shows this to be a Symbian phone and do not lash out at this but that's kinda dead and my bet is the browser is in trouble.
http://en.wikipedia.org/wiki/Nokia_E71 was not funny.
"Firmware history

100.07.81/100.07.76: Default firmware upon release
110.07.127: Released 9 October 2008 (removed gmail support from mail app)
200.21.118: Released 27 November 2008[6]
210.21.006: Released 17 March 2009[7]
300.21.012: Released 2 July 2009[8]
400.21.013: Released 28 November 2009[9]
301.21.1 (RM-357 Only)
400.21.11 (RM-493; China Version, No 3G and Wi-Fi)
410.21.010: Released 8 February 2010
500.21.009: Released 6 June 2010
501.21.001: Released 12 December 2010 (users complain about bugs and battery drain)[10]
510.21.009: Released 19 March 2011 (even more complains about bugs)[10]"

http://forum.xda-developers.com/showthread.php?t=1670688 and other posts tell me you are not going to be happy.
Bob
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No improvement
by MaccMadman / November 19, 2013 6:42 AM PST
In reply to: Here I went to
http://m.amazon.co.uk connects me to the site but I'm immediately disconnected as described earlier. I don't think they have an app for older phones like the Nokia E71 but if there was some reason why that phone would work perfectly until this afternoon and then stop, I think Amazon would know about it. The basic fact, to my mind, is that I can connect perfectly to the website - for about half a second. Why should it let me connect and then boot me off the net?
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Did you try
by R. Proffitt Forum moderator / November 19, 2013 7:04 AM PST
In reply to: No improvement
http://www.amazon.co.uk/gp/aw

But it is not going to be solved here and the question is simple enough for Amazon to answer. But my answer is Amazon changes all the time here. At least you didn't meltdown or explode over the Symbian issue.

Amazon may be moving on and no longer testing access on this mobile browser.
Bob

PS. I should have removed my comment about Amazon apps. I was thinking about some other mobile oses.
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http://www.amazon.co.uk/gp/aw
by MaccMadman / November 19, 2013 7:25 AM PST
In reply to: Did you try
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And we are back to
by R. Proffitt Forum moderator / November 19, 2013 7:47 AM PST

Where Amazon has to be asked if they support Symbian.

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There's nothing mysterious here
by Pepe7 / November 19, 2013 12:37 PM PST
In reply to: No improvement

Eventually, they could make server side changes that have the potential to not be compatible with certain older mobile browsers/apps/hardware/OS versions. And there's no reason why they would have to react specifically to your particular error on the older phone. Understand, it's not going to be a priority for them.

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PROBLEM SOLVED
by MaccMadman / November 19, 2013 7:26 PM PST

The problem is now SOLVED!

I cleared the cache on my phone and I can now connect without a problem.

Thanks to all who commented on the thread.

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Sounds like those bugs?
by R. Proffitt Forum moderator / November 19, 2013 11:39 PM PST
In reply to: PROBLEM SOLVED

"510.21.009: Released 19 March 2011 (even more complains about bugs)[10]""

You have to wonder about this industry at times. While you can accept "clear your cache" when it first came out, later, the company would have time to polish and make the products just work.
Bob

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Sure, but this is more of a ROI issue
by Pepe7 / November 20, 2013 12:20 AM PST

Since Symbian is dead, why would they bother if it doesn't make them any money, and 'making it work' doesn't really increase their revenue stream/add to their overall cost structure of the business(?)

I'm with you in spirit though.

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