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Question

Why do I get 20 mbps download while on 100 mbps plan

Aug 2, 2016 2:29AM PDT

So, I just upgraded my Internet plan from 10mbps to 100mbps (as they advertised) just yesterday and my ISP (TM Unifi) said that it should be fine after they have completed the installation. Today, the speed that I got from speedtest.net gave me a result of 20-22mbps download with a 70-75mbps upload. I've called up my ISP and they said that my plan was indeed 100mbps and that they have reset the connection several times while I was on the phone with them. The router I'm using is an ASUS RT-AC68U. I'm new to the cnet community and I'm trying to look for some help to this issue.

Discussion is locked

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Clarification Request
Are you aware of near and far speed testing?
Aug 2, 2016 8:01AM PDT

Just wondering.

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Yep
Aug 2, 2016 6:56PM PDT

Yeah I'm aware of this and I put my laptop or my iPad (I tested on both devices; not at the same time) right beside the router and I disconnected other clients from the network while I ran the speedtests.

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I define near and far differently.
Aug 3, 2016 5:38PM PDT

Near. Devices, servers on your network and the ISP's network.

Far. Devices, servers outside your ISP's domain.

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Oh I see (Asean country, sorry)
Aug 3, 2016 7:08PM PDT

Oh I see, in that case, to my knowledge that the servers are part of my ISP

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I've yet to find speedtest.net servers
Aug 3, 2016 7:45PM PDT

Inside your ISP's network. As such you are not measuring your rated speeds but the "far" speeds with your PC sharing the ISP's internet connection.