Mobile Applications forum

Question

why did my Snapchat's memories disappear?

by tomelks / July 22, 2016 8:41 AM PDT

Hello everyone,
I came back from a vacation today. Through the vacation, I saved all of my snaps from the to the memories. Yesterday I plugged the phone to the computer wanting to download the memories onto it, only to find that the memories are missing (the last day seems to be there but all of the last week is missing). I get the message of "Backup error" but i cannot backup the snaps from the vaction for some reason - I can see 21 snaps but every time I click on the "Try again" it doesn't do anything..... I am very frustrated because these snaps mean a great deal to me.

Anyone might have an insight of why it happened? and how can I get my pictures? Logic says they have to be saved somewhere on the device before they are backed up to snapchat's Memories.....

Thanks in advance,
Tom

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Clarification Request
Here's what the app does in 24 hours.
by R. Proffitt Forum moderator / December 10, 2016 10:49 AM PST

"Snapchat Stories, in which people can string together photos and video clips that disappear after 24 hours."

Seems clear to me that if you want something longer, you use some other app.

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Clarification Request
I was taking pictures with my friends
by Dopelilvane / April 20, 2017 10:09 PM PDT

I was taking pictures with my friends but then it said when I wanted to save it on the top of Snapchat it has a refresh button so I refreshed it but it didn't want to save them so then I left it live that now it's up to 220 photos that won't be saved so I don't know what to do at all please help me

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Read this thread.
by R. Proffitt Forum moderator / April 21, 2017 8:01 AM PDT

And learn to not use apps that you can't backup and are known to lose stuff.

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Clarification Request
My memories from my Snapchat disappeared last night! &
by Isaiahj23 / June 18, 2017 11:32 AM PDT

It won't let me get them back? It keeps force closing Snapchat too! most of those photos aren't in my camera roll & they mean a lot to me! PLEASE HELP!

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I'm hearing, reading a lot of screams over this.
by R. Proffitt Forum moderator / June 18, 2017 11:38 AM PDT

Moderators repeat it over and over about backup of what you can't lose yet folk keep losing stuff.

Remember, it's not up to anyone but you to keep your stuff safe.

All Answers

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Answer
The only note I read on this
by R. Proffitt Forum moderator / July 22, 2016 8:56 AM PDT

Was that your Snapchat must be the latest version (as of 10? days ago) or that might happen.

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Correct
by apir / August 30, 2016 12:08 PM PDT

I had the same problem. When I updated the app, the memories came back. It warned me when I clicked "log off" that my memories would be deleted if I logged out, and it sounds like that's what happened to another user, so I'm surprised it seemed to have worked for so many people.

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Answer
Also happened to me
by murphyday / August 1, 2016 2:19 PM PDT

I read somewhere else that if you logout and log back in they'll show back up...It worked!

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It deleted them for good
by tomelks / August 4, 2016 6:16 AM PDT
In reply to: Also happened to me

I tried logging out & in, and what happened is that now I can't see any of the snaps that "couldn't be backed up" (the snaps from my vacation...).
Any idea if they might be somewhere on my device?

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Same thing happened to me
by Ronaldm49 / August 8, 2016 2:50 AM PDT

Same thing happened to me, can u find it on any local files?

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Help me
by Coletteward / August 22, 2016 5:02 AM PDT

Hi did you ever get this issue resolved? I had my graduation at the weekend and had great photos with my family now they are all gone. I was able to view some of them for a day then they dissappeared. It also said 67 snaps failed to upload. please let me know if you can help. I hope you got ur photos back Sad

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Unfortunately no
by tomelks / August 31, 2016 2:15 AM PDT
In reply to: Help me

Hi, I lost the photos and now I have a new phone.... I still have the older phone but I wasnt able to locate the files in the device's memory Sad
If you find a solution I would be very happy...

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Answer
SOS
by Mhysa / August 31, 2016 7:34 PM PDT

Hi I'm in the same boat. Went on vacation. Took a bunch of photos in Alaska, went to a concert and when I came home, cracked my phone. I backed up multiple times to both iCloud and my Mac laptop before getting replacement. When I restored my back up my photos in snapchat memories were missing. Tons of lost data and I've also tried looking into data recovery with no luck. I emailed snapchat twice, no replies. Any help would be appreciated.

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Answer
I have the solution!
by JulieBergNO / September 6, 2016 1:38 AM PDT

Hey guys! Up until five minutes ago I had the exact same problem as you, but I found the solution! My snapchat is in Norwegian, but if you go to settings and scroll down, you'll find an option which is probably called something like "empty cache". It will delete any unnecessary files, but won't delete your memories. I did this, and straight afterwards all my photos and videos popped back up again! Hope this works for you guys as well Happy

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Question.
by PWang22 / September 9, 2016 11:15 AM PDT
In reply to: I have the solution!

Hey Julie! So I cracked my phone and I had my memories on my snapchat and they were still there. However, one day I logged on and they were all cleared. So I went to the settings and when to the empty cache option. Then two options appeared one of which was "Clear Memory Caches" so would I clear the memories Cache? Because the message appeared that it will free up space, but memories not backed up will be deleted. And I did not have the chance to backup my memories yet? So what would you recommend doing? Please help! Because I would love to have all my pictures back!! Thanks

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Clear cache
by Senga_xo / September 13, 2016 6:56 PM PDT
In reply to: Question.

Yes!!! I just cleared my cache and I can see all of memories I was really scared to try it but I figured what the heck. Just clear the cache and go back on your memories and the picturea will be there. Go to setting after and change where you save the picture to. Change it to memories and camera roll just in case

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Help
by TTTTTTT26 / September 30, 2016 12:58 PM PDT
In reply to: Clear cache

So even the ones I didn't backup will be there?

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Making sure
by SHdez / October 14, 2016 1:27 AM PDT
In reply to: Clear cache

Ok so even if we have memories in our snapchat we click clear memories cache?

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Please help
by Ahm93mdh / September 17, 2016 7:45 AM PDT
In reply to: Question.

Some of my memory photos are failed to backup, and when i logged-out and then logged in the memories are disappeared at all ...

Anyone have solution ??

Please help me, what i can do to retrieve it ??

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Help my snapchat memories are gone
by Snaletrax / September 18, 2016 4:45 PM PDT
In reply to: Please help

Hi I was wondering if anyone has had any luck with recovering their snaps from memories? Mine are still saying backup error failed to load :(:( any help I would really appreciate thank u

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worked just now
by justiiiiiii / September 19, 2016 11:15 PM PDT

hey, I had the same issue. I've been trying for about 2 months trying to get all my memories back until recently, today, I had figured out a way that worked for me. First, go to settings on snap, *click clear cache*..then click Clear Memories cache..Log out and then log back in..Clearing your memories cache will not delete your memories. With me, while i was still logged in after cleaning the cache, everything was gone!. I was upset and gave up for a moment until i thought about logging out and think what the heck? they are gone anyway, so why not log out and log in to see what happens. I was having issues logging back in but managed to get in after few attempts. When i went to my memories, wallah, they are all back!!. Also, i have the S7 Edge, if that matters. Good luck!

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I tried this
by not_so_amazing / October 11, 2016 1:53 PM PDT
In reply to: worked just now

I gave it a go and did what you suggested, however it didst quite work for me. I am really upset now because i had lots of pictures and loads of my nieces and my home county that i wont get to visit for another couple of years. But it is completely gone and i don't say backing up, i wish i would go back and save it to my gallery instead by i when on holiday right after i updated snapchat so i didn't know you could change it in settings. But thanks for trying to help. Happy / Sad

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tried it
by justiiiiiii / September 19, 2016 11:16 PM PDT
In reply to: Please help

try clearing your memory cache on snap, log out and then back in. worked for me.

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Tried everything but still nothing works
by nicksssss / September 24, 2016 2:18 PM PDT
In reply to: tried it

is there any other way to recover photos??tried that already and didn't work

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HELPPPP
by rummy03 / September 24, 2016 2:46 AM PDT
In reply to: Please help

Same problem

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Not retrieval
by Girlonarock / December 14, 2016 4:34 AM PST
In reply to: Please help

But, if it happens again you can hold down the image in the backup error and save to camera roll

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Answer
This happened to me as well.
by Savsmorretto21 / September 27, 2016 10:27 AM PDT

Two days ago i accidentally logged out of my snapchat and when i logged back in 400+ of my pictures in videos that were backing up in my memories were all gone. i was so upset, since i literally always use snapchat and its my life (just an average teenager) but from the past month all of them were gone, from a concert, to my sophmore homecoming, they were all just gone. So me being me i emailed snapchat a nice lonng paragraph on this and how this should not be happening and how i want my pictures back. they havent gotten back to me but im contantly saving my snapchats. it shouldnt take a month for them to backup on there own, i shouldnt have to waste my time waiting and making sure they backup, uk?..
CryPlainConfusedHappy
if anybody knows how to fix this please lmk, im going to try clearing the cache when i get home (im in school rn) and logging out and stuff but just like yall i would love to get my (life) pictures and videos back ASAP.

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The very same thing just happened to me not too long ago
by ricki_bass / December 9, 2016 11:37 AM PST

I have just been through the very same traumatic experience and am now currently trying to find every solution to this problem. I went to one of the best concerts I have ever experienced last month, and stupidly I logged off my snapchat account when those memories were not backed up. Did you happen to get an email back from Snapchat? If so, what's the verdict?

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Snapchat is not going to save your stuff.
by R. Proffitt Forum moderator / December 10, 2016 10:47 AM PST

"Snapchat Stories, in which people can string together photos and video clips that disappear after 24 hours."

It doesn't get any clearer than that. If you want to save something, this isn't the right app.

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Stories vs. Memories
by QueenieDeenie / January 2, 2017 9:00 AM PST

Snapchat Stories is completely different than Memories. Snapchat Stories are broadcasted to your friends for 24 hours and then disappear. Snapchat Memories allows you to save your pictures and videos in the app as opposed to it downloading to your phone.

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