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General discussion

Why can't my cellphone display the name/company of callers?

Mar 30, 2018 4:27PM PDT

I frequently get annoying phone calls from numbers I don't recognize to my smart phone. Some of these calls are legitimate from large companies like CVS and companies I do business withm but the shown display only shows the phone digits so I don't answer. Why can't large companies place their names on the phone instead of just a phone number? What percentage of cell phone users still use non-smart phones at this point? Thanks.

--Submitted by Phil R.

Discussion is locked

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RE: Why can't my cellphone display the name/company...
Mar 30, 2018 6:40PM PDT

I would suspect that the main reason is that they are using a third party service to call customers. Since the third party service is hosting for multiple companies, they don't put in a company name in the outgoing caller id. Some of these services are noted for hosting for some shady companies as well, so I would suspect that they frequently rotate DIDs, (phone numbers) to bypass phone blocks as well. It really does suck, since running a VoIP server is pretty cheap, and not much maintenance for an IT staff. If they ran their own service it would probably save money, and fix the issue you are having simply by filling out the caller id name. Given this is the same reason you might receive a call from the IRS that is originating from some other country, but that's another issue.

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it costs them money
Apr 6, 2018 6:46PM PDT

It seems like back when we had Sprint and I asked why no caller ID, they said that Sprint decided not to pay for that service. Perhaps none of them do.

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This is Actually an Easy One (I Think)
Mar 30, 2018 6:54PM PDT

It is the "company" or, rather, the caller that dictates this. The process is called "caller ID" and exists even on landlines.

You may have noticed in either a landline or a mobile setup an option that lets YOU decide if you are going to send your caller ID or not ("send" not "receive") so most companies can turn off caller ID going out if they want to. They can also display whatever they want. Pure phone number? Sure. A PHONY telephone number (usually using YOUR area code and your exchange to convince you they are local)? They sure can! Company name? Yes. No company name? Sure. So what I'm getting at, it is up to the caller and THEIR telephone service that dictates what goes out. So, instead of "Annoying Marketing Company, Inc," being sent to your cell phone, they can send a telephone number (real or PHONY!).
My advice is to create a contact in your contact list for these companies that you WANT to receive calls from. Say you found that one phone number is really "CVS Pharmacy". So you should be able to select the recent call and create a contact called "CVS Pharmacy..." so that will show up on your phone instead. Now, if they have many phone numbers, then this could be difficult.

Post was last edited on March 30, 2018 7:01 PM PDT

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Caller Display that really works, I even sent them $$$$
Apr 6, 2018 6:06PM PDT

Install Mr Number App, I have it about 4 years works great, problem solved.

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Instead of asking "why", here's a solution
Apr 6, 2018 6:57PM PDT

I do NOT work for this app developer, nor am I receiving any compensation for this post...That being said, the solution I have found most useful is an app called "Truecaller" Not only does it do a reverse lookup on all calls you receive (via Internet) but, the developers maintain a spam/unwanted caller's database to which they encourage their users to add to. In practice, when a call from a known spammer comes through, a notification pops up to warn you. You can also set it to reject specific numbers inclusive of all numbers with a specific area code or exchange. This filter can also be extended to SMS (texts) although text spam is not much of a problem for me so, I don't utilize that function. Hope this helps... -Steve

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A Common Malady.
Apr 6, 2018 7:16PM PDT

It appears that many of us are suffering from the same Robocallers, spam, and total BS. I have done what Steve did; however, I took it two steps further; I also use TrueCaller and it works very well, in addition, I also use Hiya, and Showcaller. All three of these freebies work well, are available from the App Store. They show me Spam calls, suspected Spam, and many, many of the dishonest calls that flood our pones. It has saved me countless hours of answering unwanted calls.

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Trucaller
Apr 7, 2018 2:02AM PDT

Excellent app. Been using it for years.

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Which is the best?
Apr 8, 2018 12:17PM PDT

Hi, Do you prefer one of these apps over the other? Real World experience is so much more accurate than app reviews!

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Adding caller ID
Apr 12, 2018 6:44PM PDT

What you said is true. Actually it's all about the money. In the ancient times of the first landlines, phone companies had telephone books to advertise how many people actually used their services. Then people choose to opt out of the phone book. This was possible, but at a fee. Solly when all they were doing I'd Not doing something.
Next people wanted to know who was calling. So phone companies connected the calling line code to your information and for a fee would give you a box to read this information, sent at the beginning of your call. Very similar cell phones do the same thing identify the calling "line" and allow you to read the code. With the Advent of a greater desire for privacy cell phone networks and makers allow you to turn off the broadcast of this information. Not other databases of cell phone owner identities are produced and you get access to those one of those databases for a fee or as as a value added feature. Truecaller is another, independent database. They get their information from some standard identities databases, BUT they also use the contact lists of their users.
When ever there is a design to stop people from doing something, there is usually someone who can make a work around for a price.

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Here's something you can try
Mar 30, 2018 9:40PM PDT

I don't know the "why" that you are asking about, but if you install an app called Hiya it will display a lot of those caller ID's and block most spam calls. It's free on Android, not sure about iPhone.

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I agree about Hiya
Apr 6, 2018 6:22PM PDT

I'll also give a vote for Hiya. I've had it for a couple of months now and while not 100% is sure helps.

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Hiya is available for iphone also
Apr 6, 2018 6:37PM PDT

It got 5 stars so I'll give it a go. Looks like it blocks numbers also. Been waiting for something like this. Thanks.

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I Have a Better Solution
Apr 6, 2018 7:29PM PDT

I just don't answer the phone! (Nobody wants to talk to me anyway unless they want to sell me something) I saves my iPhone battery. And nobody really has my VOIP (OOMA) number except a few family members. (OOMA comes with NOMOROBO as well).

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5 Stars?
Apr 11, 2018 10:09AM PDT

I guess nobody reads the policies before clicking "Accept" (as I've said many times). If you want all of your telephone numbers (contacts and numbers received) sent to Hiya so Hiya can sell them to telemarketers, go ahead. I didn't click on the "accept" button after reading that. So, if your purpose is to cut down on these marketing calls, I would suggest that Hiya is not a good solution.

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Also recommend Hiya
Apr 6, 2018 11:51PM PDT

I've been using Hiya for more than a year with good results. It's likely that the numbers or names identified are just those approved by the caller, as others mention. However, the users can report to Hiya if they are spam, and Hiya will then block for all users. Unknown callers are sent to the voice mail to leave a message. In addition, you can set the app to send a text message to any caller that is not identified as spam and not on your contact list, letting them identify themselves in a reply (assuming the call is from a phone with text capability). You don't waste a lot of time dealing with unknown callers this way, but Hiya doesn't solve the problem of unidentified legitimate calls from automated services.

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Hiya has questionable privacy policies...
Apr 11, 2018 1:09AM PDT

Guess the subject says it all.
If you want to share your contact list, go ahead and use Hiya.
I prefer to keep my contacts very private and they are (collectively) only found in one "on-line" place, and that is Apple's iCloud. I just do not share the thousands of contacts I have with anyone else.

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CND. On the Mobile
Mar 31, 2018 12:37AM PDT

I have an AppleiPone8. I have found that it displays name on incoming calls if they are in the Contacts List. If not, it’s only the numbers. If I don’t answer, I go to Missed, get the number, dial it and find out the caller. If they answer I say I missed the call and phone back so I can then create a New Contact with the details.
If it’s an unknown and I answer and they hang up immediately or some person with an Indian dialect tells me my computer is sending error messages it usually comes through as No Name so you’re stuck with it. I then tell them I have 5 Computers On-Line so which is it etc to waste their time, just for fun. If it is number I don’t recognise and answer it record the details in New Contacts. If it some advertising or Surveys, record the number but create a New Contact as Don’t Answer or similar. Covers most of my problems.
Give it a try.

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Giving up on voice
Apr 6, 2018 6:22PM PDT

The spam traffic has gotten so bad that most folks I know are just not answering the phone anymore unless they get a hit in the contact list. Otherwise they let it fall thru to voice mail and most of the spammers won't leave voice mail (evidence you know!) If it wasn't important enough to leave voicemail, it isn't important enough for me to spend my time calling them back. I hope the phone company understands unless they resolve this, their business model is probably shot. My kids and their friends generally don't use voice at all. They consider it far too insecure.
Gary

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Don't call them back!
Apr 6, 2018 6:58PM PDT

NOT a good idea to call back unknown numbers to find out who they are, unless you block your own caller ID. Mostly they will be spammers, and once you call them back, they are no longer violating the DNC guidelines for telemarketers and cold calling. Plus now they know you are a live person/live number, so they will sell you as a live contact to other shady outfits.

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Guidelines for Telemarketers?
Apr 7, 2018 12:04PM PDT

Yeah, right, like the Telemarketers Code of Ethics Council meets once a month, where they all hunker down to absorb the latest consumer-friendly guidelines. Give me a break. Most of them work under the radar to purposely abuse the system for personal gain.

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Arent they already violating laws?
Apr 12, 2018 5:29PM PDT

Definetly would never call them back but wouldnt the fact they made the initial call already put them in violation? That they obviously don't care about

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Not Exactly
Apr 12, 2018 8:05PM PDT

U.S. laws only apply in the U.S. Most of the telemarketing today is overseas so U.S. law doesn't apply.

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Expensive call back!
Apr 6, 2018 9:33PM PDT

Ringing back on an unknown number is not recommended as some spammers use an ID or number that is linked to a charge code that can cost you as much as $50 a minute. Even a short time on such a number can involve quite a lot of money.

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Caller IDs
Apr 7, 2018 4:22AM PDT

WOW Shocked - sounds like you need to give Hiya a try!

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HIYA Issue
Apr 7, 2018 8:28AM PDT

HIYA might give you great functionality, but it does come at a price! If you are doing this to weed out "marketing" calls, Hiya might not be your best choice. If anyone has read the "Accept Terms" stuff before running Hiya, you will see that Hiya will gather up your data (friends, family phone numbers, for example) and put all of it on a list to be sold to telemarketers. So, while this will help you ignore telemarketers, it will probably increase the number of calls. In any case, I'm going to give it a pass. If a call can't be easily identified, it goes to voice mail. Some will wind up on the blocked list but I know the numbers are spoofed anyway.

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Dollars are at stake
Apr 6, 2018 6:06PM PDT

Simple reason: it costs money.

What I think a lot of answers are missing is that I believe you are talking about why a random (non-contact-list) caller shows a phone number but nothing else like "CVS" whereas their calls from the same number to a landline shows a name.

Phone companies have to do a data-dip to to a reverse lookup to translate 480-555-9812 to "CVS Pharmacy." If they don't, all they have is a phone number. As others have stated, those numbers can be spoofed by telemarketers (legally) or fraudsters (illegally) or blocked by office phone systems or manually turned off (legally). Doing a reverse-lookup works a lot like the DNS on the Internet--the telco has to find the source provider and ask them what the name is that corresponds to the number. For this, the "owner" telco usually charges a fraction of a penny. This adds up. There are also some "gray area" companies that own those lists that deliberately make calls just to force reverse-lookups and charge much higher rates for that service thus defrauding the telcos themselves.

Some telcos or apps may use a database to handle the reverse-look ups but those databases also cost a sum if they're going to be frequently updated (if not, the database gets more and more unreliable for each day older it gets due to number changes and the porting of numbers). Apps like "Hiya" rely a lot on their customers to do the maintenance (if enough people say that this number is spam, then it gets flagged as spam--whether that's really accurate or not).

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Right Answer
Apr 6, 2018 6:10PM PDT

After 39 years in the telecom equipment biz, I can say this is the right answer.

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App for MagicJack?
Apr 7, 2018 6:27AM PDT

I realize that there are many apps for cell phones but I have a landline using MagicJack. Is there an app to display caller ID's for this?

Post was last edited on April 7, 2018 6:29 AM PDT

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Caller ID
Apr 6, 2018 6:09PM PDT

True Caller

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There are apps that provide caller ID
Apr 6, 2018 6:18PM PDT

There are apps that will give you caller ID. I have used TrueCaller for some time. It even lets me put in a name if the name is incorrect or incomplete. It identifies spam callers and lets me block them. Best of all, it is free for Android and iPhone.

There must be other apps that accomplish the same thing, so you need to do some research, or perhaps some other community members have suggestions.