Please follow the steps below:
If you can download the tools listed below on the problem computer, great, but you may need to use a separate, clean computer, download the tools, copy them to a DIFFERENT flash drive or CD, then transfer them to the infected computer.
Once that's done, then restart the computer into "Safe Mode with Networking" and use the instructions below. If you can't start in Safe Mode, then run all the tools while in "normal" Windows first, then run them in Safe Mode afterward.:
After downloading or transferring it to the problem machine, run the
following tool to help allow the removal programs below to run.
(courtesy of Grinler at BleepingComputer.com)There are 3 different
versions. If one of them won't run then try to run the other one. Be
patient.... as a black window should open, then close after finding all
the background programs.Vista and Win7 users need to right click and choose Run as AdminYou only need to get one of them to run, not all of them.
IMMEDIATELY after running the "Rkill" tool above, run/install the Malwarebytes and
SuperAntispyware installer and update files from the links below which
you've also copied to a CD or flash drive, and transfered to the problem
machine. Do NOT restart the computer after running Rkill. After that, run a full system scan
and delete anything it finds.
Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
Next, install and run a full system scan with the SuperAntispyware program
and the manual updater from the links below. As before, you may need to
rename the installer file to get the program to install.:
And after that, if everything's fine by you can't connect to the internet,
then follow the procedures below to check your network "proxy" settings
again.Open Internet Explorer and go to Tools-Internet
Options-Connection Tab. Click on the LAN settings button. IF there is a
check mark next to "Use a proxy server for your LAN", uncheck it. Click
OK. Then OK, again.
And finally, download and run the tool below to bring back any files that may have been hidden by the malware on the computer.
And at the end of this, if you still can't open any programs, or their shortcuts, you'll need to reassociate the .exe and .lnk file types on your computer.. Unfortunately, you've not told us the make and model of your computer or the operating system you're using.. Still, the information below should get you headed in the right direction to reassociate those files.
For Windows XP:
Go to the link below and scroll down to line 12 (left column). RIGHT click on "EXE (lnk and regfile) Fix for Windows XP", choose "Save Target As " or "Save Link As", to download a reg file fix. Save the REG File to your hard disk. Double click it or right click it and choose "merge" and answer yes to the import prompt.
Click on the link below, then look to the "EXE File Association Fix", and download the .zip file to your computer desktop.. ONce there, unzip the file, then double click on the "xp_exe_fix.reg" file that is inside, choose "OK/Yes, when it asks "Are you sure?".. Restart the computer.. It should now run those problem programs and Control Panel icons.
Or... For Windows 7...
Here's a link which should help. Start with the .EXE fix first..
Hope this helps.
when i try to open a program, it asks me whether i want to run or save. when i answer it,e.g. run, a dialogue box appears again with the same question. this happens also if i try to download and run any program. example microsoft security, pokerstars ect. i lost MSE icon from taskbar, pokerstar shortcut also disappeared from desktop. i deleted microsoft security and tried to reinstall but I cannot. Any suggestions? thank you very much