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Question

Why cant I get Netflix or Amazon on my Samsung TV

We just moved retired into a new house and switched from Direct TV and Verizon to Mediacom. We live in Bethany Beach DE. We got phone service, Ipad, and laptop but can't stream Netflix or Amazon. Mediacom says we have a strong signal to router but TV says LAN can not collect to Samsung. We have talked to all parties and so far no help. Neighbors stream, why can't we?

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Clarification Request
Did Samsung or Netflix share the usual?

In reply to: Why cant I get Netflix or Amazon on my Samsung TV

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Clarification Request
Does your Samsung model offer ethernet?

In reply to: Why cant I get Netflix or Amazon on my Samsung TV

If so, skip the wifi and use that instead.

All Answers

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Answer
Things to check

In reply to: Why cant I get Netflix or Amazon on my Samsung TV

You get internet service to your iPad and laptop. Can you watch Netflix and Amazon on those devices or is it blocked somehow?

Did streaming Netflix and Amazon to that TV work before your ISP switch? It's not uncommon for the streaming apps in smart TVs to stop working because the services make changes and the TV maker doesn't update the app to match.

Does your TV have any internet connectivity at all? Can you stream other services, or connect to the Samsung update server?

If your TV can't connect to the internet at all, there are a number of possible causes. First, it may not be receiving a strong enough wireless signal; that could be true even if your other devices can connect because the TV is in a bad location or doesn't have as good a wireless circuit. Second, you may need to configure the TV to use your network and enter a password. Finally, it's possible that the TV is incompatible with the wireless connectivity you have, most likely through a wireless router provided by Mediacom.

Somebody already suggested using an Ethernet connection. That's certainly something to try; in general it's more reliable than wireless. The catches: the TV may be too far away from the router for it to be feasible, and some new TVs only have wireless and lack wired capability.

If all else fails: buy a Chromecast or a Fire TV or a Roku. Stream with that and ignore the TV's smart features. Odds are you'll have to do that within two years anyway because TVs rarely get software updates.

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Ethernet Cables

In reply to: Things to check

You can get a really LONG Ethernet cable. I am using a 100-footer here in my home with no noticeable signal degradation.

They aren't even all that expensive.

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A cable too far?

In reply to: Ethernet Cables

The issue is not so much technical feasibility; it's nearly impossible to have two points in a typical house that are too far apart for an Ethernet link. It's more that there won't be any way to get the cable out of the way of other activities.

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Which is why

In reply to: A cable too far?

I deploy powerline networking when that's an issue.

Here's the thing. That costs so to see if powerline is the fix we run the cable first. Then we order up a powerline pair if we didn't have one on the call.

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Answer
may have a strong signal to router but...

In reply to: Why cant I get Netflix or Amazon on my Samsung TV

how far is the tv from the router? is it line of sight? in another room? what router model? also what type of internet package do you have. If low end, may not be enough to stream.

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