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Question

Why can't I find files on Desktop?

by Apr 30, 2012 11:38AM PDT

I have Windows VISTA 64-bit and have had it for quite some time.

When I have to upload video files, I can SOMETIMES navigate to them. Sometimes (like now) I cannot.

In other words, the video files are on my Desktop. But when I navigate to Desktop, not all of my Desktop files are listed.

Why is this happening? What do I do?

Discussion is locked

12 Posts
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Answer
Try this. Tap the F5 key
by Forum moderator Apr 30, 2012 11:52AM PDT

It will tell Windows Explorer to refresh the view.

BUT A WARNING. DO NOT PUT VIDEO FILES ON YOUR DESKTOP.

This is exactly a known way to lock yourself out of your account. It's a known bug so next time, put it in some folder.
Bob

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Still problems - just don't know why
by Sandpebblesfilm Apr 30, 2012 12:32PM PDT

Thank you, R. Proffitt.

I did the F5 key, but it didn't change the problem.

Also, I sent every video file to documents. Then, I double-checked that they were in Documents. (Thank you for telling me not to save them to Desktop.)

However, when I browse to upload to a website, I don't see all of my Documents listed. Nor do I see all of my Desktop files listed. This did not used to be a problem, but now it is.

Disheartened. Do you know what the problem could be?

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How are you uploading?
by KenHusveg Apr 30, 2012 12:51PM PDT

What program are you using to upload your files? Could the video file format possibly not be compatible with the upload program?

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The video files are compatible.
by Sandpebblesfilm Apr 30, 2012 1:15PM PDT

I am an actress and am listed on 800 Casting. The video reel formats are compatible with what 800 Casting requires. And I've successfully uploaded before.

It's just really strange that when I browse (recently) from 800 Casting, I can't find all my files. Many things on my Desktop don't show up in the browsing; nor do many of my files in Documents.

Why would only some files be seen and not others?

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Why can't I find files on Desktop?
by KenHusveg Apr 30, 2012 1:34PM PDT

In Windows Explorer go to the Users folder. Try checking each User folder's Desktop for your files.

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I think I understood what you meant.
by Sandpebblesfilm Apr 30, 2012 1:55PM PDT

I did find all my files when I'm just browsing on my computer. Everything is there.

The problem is that the whole view changes when I'm coming back to my computer through 800 Casting. Does that make sense what I'm trying to say?

I'm not very computer literate. Apologies.

Will check this thread in the morning. Thank you for your help.

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"when I'm coming back to my computer through 800 Casting."
by r. proffitt Forum moderator Apr 30, 2012 2:48PM PDT

"when I'm coming back to my computer through 800 Casting. Does that make sense what I'm trying to say?"

AHA. Yes that makes sense since a lot of what happens over VPN (sorry but it is technical) means that some files won't show or won't show until we reboot. Even then it's not a sure thing.

This is not a Windows issue so 800 Casting needs to help you.
Bob

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Do you mean I should turn off my computer and boot back up?
by Sandpebblesfilm May 1, 2012 1:59AM PDT

Is that what you mean by re-boot?

And if that does not work, you're saying I should contact 800 casting.

I really appreciate your help.

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Sadly it's a computer term
by r. proffitt Forum moderator May 1, 2012 2:14AM PDT
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I've been working with 800 Casting.
by Sandpebblesfilm May 1, 2012 11:07PM PDT

From 800 Casting, I learned I had to click "all files," and that showed me all my files.

There were still problems with the video uploading. An 800 engineer looked at the file. It had a virus!

Honestly. Don't know how this could have happened. The filming took place in my professional audition class. The audition tape was e-mailed to me. I put it in my AVS software to edit. Those are the only places this tapes saw.

Is AVS safe to use?

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I don't know what AVS is!
by r. proffitt Forum moderator May 2, 2012 2:05AM PDT

Sorry but there are dozens of antivirus suites today. I can't keep them all handy but a virus is not unheard of when it comes to networking issues. It's pretty rare to see it be so specific in the failure and not show up as other odd things going on.

That is, if you had written about pop-ups and porn showing up then I would think to scan for pests.

Let me share a CLOUD SCANNER I use from time to time when I just need a scan but don't want to install an antivirus.

http://blog.cloudantivirus.com/ notes this on demand scanner.
Bob

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AVS is an editing software
by Sandpebblesfilm May 2, 2012 4:56AM PDT

I have McAfee on all the time, and it shows no problems.

AVS is a video editing software that someone recommended to me. I downloaded it a long time ago, and it's never given me a problem.

It seems the problem is with the actual video file.

Thanks so much for your help.

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