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Question

Why can't I check the "always open with this program" box?

Nov 11, 2011 10:38PM PST

We have an account with audible.com, and books were downloading just fine on my old computer. Switching to a new computer, however, meant that I had to go through a process of getting audible downloads to work again -- an involved process, unfortunately, that involved spending a long time on the phone with an audible tech. In the end, all was well except one thing -- we can't get the download to be automatic.

Instead of immediately downloading when I click "download" at audible (as it did before), I now see the download window, then I click on that and get an "open the file" window, and then the "what program do you want to use to open this file" screen pops up. The audible download manager is there, and when you click it, the download begins just fine.

At the bottom of that screen is a checkbox that asks if you want to always use that program to open this type of file -- and I do! But for the audible download manager (not for the other programs), the checkbox is greyed out so that I can't check it. The audible guy says that that's the key to automatic download, but he couldn't figure out how to make checking that box an option.

Can someone help me with this?

Discussion is locked

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Answer
I've seen this and it appears to be a Windows limitation.
Nov 12, 2011 1:23AM PST

I see this with files with no extension. I've yet to see that issue addressed.
Bob

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Thanks for responding
Nov 12, 2011 3:44AM PST

Yes, I think it is a Windows limitation. The audible files do have an extension -- .adh Is there a way I can tell Windows 7 to recognize files with that extension?

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Update
Nov 12, 2011 3:49AM PST

I've found these instructions on the microsoft website:

File Types

Is this what I need to do? Thanks.

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Audible Download Manager
Nov 12, 2011 4:20AM PST

Try an uninstall / reinstall of Audible Download Manager.

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already done
Nov 12, 2011 5:10AM PST

This is what the audible guy did when I was on the phone with him for 20 min. The audible part isn't the problem. It's that Windows 7 isn't recognizing the .adh file type or allowing me to check the "always open this type of file with this program" box

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Browse...worth a shot?
Nov 12, 2011 5:23AM PST

In the open with dialog have you tried browsing to audible download manager? I'm not sure why windows is not registering .adh extension.

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Default programs.
Nov 12, 2011 5:33AM PST

Or you can try, Control Panel, Default Programs, Associate file type...

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Thank you --
Nov 12, 2011 7:12AM PST

Thank you! I think that last one is exactly what I need. I'll try it out.