Computer Help forum


Why are my internal hard drives going undetected?

by DejoMasters / July 6, 2013 12:55 AM PDT

Okay, this may seem like a stupid question, and I thought it was too, at first. A couple of months, maybe a year, back, my desktop started acting weird. It didn't connect to the internet, it would blue screen, et cetera. So, I had it looked at. They thought the solution was a wiping of my hard drive. Then, a month or so afterwords, it wouldn't boot. Why? No hard drive detected. Okay. I looked into it. Oh, the hard drive is failing. I'll have to get it replaced. Skip to now.

I'm working on my laptop. I go to boot it up. No internal hard drive found. This thing is brand new! Only a couple months old! It can't be doing this. It starts blue screening, et cetera. And then I make a connection. There must be something that is causing my computers to do this. I need to know what it is and how to fix it. Maybe someone is sending me a virus through the unsecured internet I use, I don't know. But both computer, brand new, basically, are having this problem. Both internal hard drives can't be failing! There has to be something more! They barely have anything in common except: they both are HP and they both run some type of Windows.

Computer details:
Desktop: HP Pavilion p63201f PC
AMD Phenom II x4 820 Quad Core Processor
1 Terabyte Hard Drive
Windows 7 Home Premium 64bit

Laptop: HP EliteBook
Intel i5 Processor
160 GB Hard Drive
Windows XP Professional SP3 32bit

Any other info needed, just ask.

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All Answers

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False conclusion
by Jimmy Greystone / July 6, 2013 2:24 AM PDT

False conclusion. You're conflating events that happened at very different times on two different systems based on a seeming pattern in the symptoms.

Laptops fail, they fail often, and sometimes they fail straight from the factory. Where do you think refurbished units come from? People think that laptops being "portable" means they can carry them around wherever, whenever, etc. The reality is that you're just asking for a HDD head crash if you do that. Portable with a laptop means you can move it with relative ease, AFTER you've shut it down. HDD failures is one of the single most common failures among laptops because people just go walking around with them while they're turned on. They also don't tend to carry them with more than one hand and don't support them properly, so you get stress damage on the solder joints that accumulates over time to cause solder joints to go cold. That can lead to very expensive motherboard replacement fees.

Without more details about the specific errors and what preceded them, all you have is an interested coincidence, not proof that there is something in your environment killing your computers. It doesn't rule out that possibility, but there are a lot of other, more plausible possibilities that you should rule out first.

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That XP on the Elitebook
by R. Proffitt Forum moderator / July 6, 2013 2:24 AM PDT

Would have us cover the old XP and SATA issues. XP can't see such a drive without a very special install or a BIOS setting change.

I'm not asking for anything. You may be tripping over that old issue and I hope you can share which method you used to get XP to play on SATA.

As to the first machine and Windows blue screens, that's pretty typical for Windows and disk read errors. It may just BSOD. As we don't know if the HDD is seen or not in the BIOS, then who knows what's the full story. Frankly after my last HP (yes, it was my last HP) where they killed my last HP laptop in their service department and walked on the warranty I can't write nice about them today.

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Check and verify
by Willy / July 6, 2013 5:44 AM PDT

About your laptop is seems inconsistatnt that you have XP installed on it when it was brought brand new. Seeing that you have a i5 cpu which is long after XP came out, unless you asked HP to provide that. As already stated to you, XP wasn't by nature SATA capable that came much later and as a patch. This on top the new laptop i/f which is probably fast and not intended for XP use got hosed in some way. Corrective action would be a "repair mode" to either return SATA abilities or refresh the OS as it were. There maybe a virus at work but nothing on your part suggest you did anything to check that, thus a scan would be in order from your updated AV pgm. or online scanner from a AV website that offers it.

If you don't have one now, some anti-virus protection, then get one even a freebie. Otherwise, buy one if you think some virus is at work here. No matter what, you need such for typical protection to include active firewall, AV and malware(spyware) in one form or another.

As for both systems having a problem, that's open to what you find or conclude. There's just too much open now to make decisions on this or that. You have to test and narrow it all down. Virus attacks excluded, you could have electrical issues or kids doing things, I have no clue other than what you state. Maybe, even a cat when you're not looking Happy when you answer the phone, yeah it happens. Let's not forget having decent cooling. A clean PC is hopefully a well cooled PC. If you haven't yet, blow out the dust bunnies and dirt in general and verify all fans are working.

tada -----Willy Happy

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