Feature bombing is a feature in itself nowadays. Whats vital for me is a timeline of events that has key milestones. I hear Sales Force is good but a bit expensive for me.
I still keep my contacts in an Access Database. Where did you get LEADS from?
From my research over the years as well as customer feedback I've found CRMs tend to confuse and feature bomb their customers which can be overwhelming to say the least. I've used a bunch of CRMs, Sales Force, Dynamics, Insightly and now settled on LEADS since it's not so heavy on the features.
Whats your thoughts? What features are vital in a CRM?