Question

Why are CRMs so complicated?

From my research over the years as well as customer feedback I've found CRMs tend to confuse and feature bomb their customers which can be overwhelming to say the least. I've used a bunch of CRMs, Sales Force, Dynamics, Insightly and now settled on LEADS since it's not so heavy on the features.

Whats your thoughts? What features are vital in a CRM?

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It's a feature

Feature bombing is a feature in itself nowadays. Happy Whats vital for me is a timeline of events that has key milestones. I hear Sales Force is good but a bit expensive for me.
I still keep my contacts in an Access Database. Where did you get LEADS from?

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Answer
That's why there are so many.

Some still use a little black book, roledex or contacts on a phone. You choose what you like.

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Need a full comparison chart

It's annoying how there isn't a place for a full feature breakdown of every CRM, some massive filterable online list. But a man can dream.
I'll give LEADS a go thanks

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Weird thing about LEADS.

I read at least a dozen pages there and no mention of what the limits of the free version are.

Just a vague note about "very small business."

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