why are both AVG and AVAST giving the same virus warning??

Was using Avast! for years; a couple weeks ago began getting a warning about the program capturing and putting into virus chest the same virus over and over. Uninstalled, reinstalled, same issue. After days of doing this, uninstalled and then went to AVG. Same exact issue, same exact warning and always one right after the other (in both programs), same verbiage. How can I kill whatever is causing this annoying issue? Happens whenever I open Firefox?

Discussion is locked
Reply to: why are both AVG and AVAST giving the same virus warning??
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: why are both AVG and AVAST giving the same virus warning??
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
- Collapse -

Those 2 programs are made by the same company (since Avast bought AVG), and that might answer your first question.

Can you tell 4 things:
1. What virus is it?
2. Does it happen if you open Firefox or if Firefox opens its home page (easy to check by setting the home page to about:blank)
3. Does it happen also if you open another browser?
4. Does it still happen if you reset Firefox to defaults (google that if necessary)?

- Collapse -
Clues in reply to your Qs

1: Came w/incoming email (Thunderbird) last four in virus vault: all 4 are listed: Other:Malware-gen [Trj]
2: I don't have an example of when it happens as I open a Firefox (Bing) page. It doesn't happen just when I open Firefox.
3: It doesn't happen when I open a different browser.
4. will answer #4 in separate note.

- Collapse -
Re: why are both AVG and AVAST giving the same virus warning

Hi, nonib17:

In addition to the information Kees_B asked for, we'll also need to know:
- The exact verbiage of the warning you're receiving.
- Which firmware version of our software is currently installed on your system.
- Which firmware version of Firefox you're using.
- If you have any tabs currently open in the browser, which sites are they for (may be site related).

-Avast Team

- Collapse -
Avg vs Avast | Both Works Best

Accorrding to many online reviews website abour Avg vs Norton vs Avast all 3 are equally same & best. If both Antivirus bugging you for same issue again & agin it means there's something wrong in your PC. Kindly Once scan with Any one Antivirus again & remove all malware. Hope this helps.

- Collapse -
Resolved; no more annoying duplicated warning on same virus

Since multiple program updates, this problem disappeared. I have no idea if it was due to Win 10, Thunderbird, or something else, as I had already un- and reinstalled Avast, then installed AVG and got the same warnings but only a couple of days and 'poof' gone. Thanks all for your suggestions.

CNET Forums