Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

Why are backups going to HP_TOOLS(E:)

by Oct 31, 2011 2:48AM PDT

I have a new HP Pavilion g7-1260us Notebook PC running Windows Home Premium 64bit
From about the second day of use the HP_TOOLS(EHappy has been warning me that it is almost full. I think it is performing back ups to this partition. Anyone have clue what is happening or what I should do about it? This is my first laptop and first HP PC, so unfamiliar with their jargon. Is this some sort of bloat or what? What is the purpose of this (EHappy I use an external drive to back up the other PC's in my life. Any help is mightily appreciated.
Thank you!

Discussion is locked

2 Posts
- Collapse + Expand Details
- Collapse -
Answer
Definitely a warranty issue at 2 days.
by Forum moderator Oct 31, 2011 2:56AM PDT

Try HP.COM's chat link and if they fail, consider returning the machine.
Bob

- Collapse -
Answer
This might help explain it
by Oct 31, 2011 3:21AM PDT

I copied and pasted this from the HP driver site for your laptop. All HP have the HP Tools partition. I deleted mine and put mine on a thumb drive. Why your getting the error that it is almost full is a bit confusing. Maybe you click a backup of some sort to use the E drive. I will tell you that my HP laptop runs a lot better once I uninstalled all the HP bloatware. If you have enough puter knowledge to do your own updates and keep track of driver updates then go to the uninstall window and have fun. I only kept 3 HP programs on my laptop and they are 3D drive Guard, Power Plan, and SimplePass Identity Protection. Everything else went by by.

The HP System Diagnostics must be run
from a FAT or FAT32 partition with a volume name of "HP_TOOLS". This
installer will give you the option to install to the HDD or a USB drive.
If you install to the HDD and the HP_TOOLS partition is not present,
the installer will prompt you to create the HP_TOOLS partition. If you
install to a USB drive, the installer will rename the partition on the
USB drive to HP_TOOLS. If you use a custom image, you can create the
HP_TOOLS partition manually with type FAT32 and make the volume name
HP_TOOLS. Caution - The HP_TOOLS partition is not protected and can
therefore be deleted. - Backing up the computer using the Windows®
Vista® Complete PC Backup does not back up the HP_TOOLS partition. For
these reasons, HP recommends that you do not place additional data on
the HP_TOOLS partition. Because the partition is not backed up,
corruption or failure of the partition will result in loss of all data
on the partition, plus loss of UEFI functionality. You can find more
information on www.hp.com/go/techcenter/startup.

Below is the link for the info.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-93497-1&cc=us&dlc=en&lc=en&os=4063&product=5169545&sw_lang=

Back to Windows 7 forum

CNET Forums

Operating Systems
Software
Electronics & Gadgets
Hardware
Tablets & Mobile Devices
General Help
Brand Forums
Roadshow Autos
Off Topic

Other Forums

Forum Info