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Question

Why am I blue-screening?

by Dec 28, 2012 6:29AM PST

Hello Cnet,

As you can probably tell, I'm new. I made an account hoping that someone from CNet can provide me the information I need in order to fix my computer. I am hosting a Online Tournament tomorrow for my Gaming Company and that would be 200% easier if my computer was running correctly. I will provide you guys with all the information I can here, as well as update my post as the day progresses.

Thank you in advance!

PC Specs:

PC Parts:
Intel Core i3-2120 CPU:

GA-H61M-DS2 Motherboard:

7770 Graphics Card:

Optima
4GB RAM

Western Digital Caviar Blue 500GB Hard Drive:

Viotek 600w ATX Switching Power Supply [Model: VI060]

Blue Screen:

Note: Ever since my reformat, bluescreenview isn't finding any dump files

-IRQL_NOT_LESS_OR_EQUAL

When does the problem occur?

-When I'm playing a game

-Randomly

What have I tried to fix it?

-Reformat

-Update Drivers

-Update Windows

-Currently Testing Ram

-Monitored Heat

What I think may be the problem/haven't tested:

-Power supply isn't sufficient

-You tell me

Discussion is locked

18 Posts
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Clarification Request
PC Specs
by UCGlKuryoku Dec 28, 2012 6:39AM PST
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Answer
This is a storage protection problem usually caused by...
by Dec 28, 2012 6:43AM PST

...a driver. If you've downloaded drivers from anywhere other than the manufacturer's web site, that can be problematic. Have you looked at Device Manager to see if any of the entries have either ! or ? next to them? If they do, that's a sign of a problem with that driver.
-
You can check for corrupted system files. Open an administrator command prompt and run SFC if the above doesn't help. Click START, then type CMD in the search box, right-click CMD.EXE and click Run as administrator. Then from the command prompt type sfc /scannow.
-
Another place to look is at the very cryptic Windows event log. To do that click Start -> Control Panel -> Administrative Tools -> Event Viewer. Once in Event Viewer click on the system log and scroll through the entries looking for those flagged "error" to see if you can find hints as to where the problem could be.

Good luck.

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Thank you for replying
by UCGlKuryoku Dec 28, 2012 7:22AM PST

Nothing in the device manager shows any sign of error.

C:\Windows\system32>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some of them.

Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log


Event Viewers shows this under Critical: Kernel Power Event 41

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Oh...
by UCGlKuryoku Dec 28, 2012 7:31AM PST

I can't open that .log file either..

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You need to copy that cbs.log file
by wpgwpg Dec 28, 2012 8:11AM PST

Copy the cbs.log file to another place on your computer. Then you can open the copy. Re the event log, I'm no expert and nobody memorizes those code numbers. If you post the text of the errors I'll give it my best shot, but remember I did say they are very cryptic. Sometimes they're meaningful to the casual observer and sometimes they're meaningful only to some programmer at MS.

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Cbs.log
by UCGlKuryoku Dec 28, 2012 8:20AM PST

-Nothing is in minidump.
-It was set to Kernel Memory Dump. [just changed to small]
-I do have this photo though: http://i268.photobucket.com/albums/jj3/A3RO360/20121228_154424.jpg

Link to cbs.log file download: http://www.mediafire.com/?d4y55olia5a247u

The event viewer is confusing to me, not sure exactly what you want me to show you.

That being said, here's a bunch of stuff about the kernel-power.

Critical 12/28/2012 5:06:16 PM Kernel-Power 41 (63)
Critical 12/28/2012 3:44:49 PM Kernel-Power 41 (63)
Critical 12/28/2012 2:28:58 PM Kernel-Power 41 (63)
Critical 12/28/2012 3:16:58 AM Kernel-Power 41 (63)
Critical 12/28/2012 3:10:40 AM Kernel-Power 41 (63)
Critical 12/28/2012 2:09:02 AM Kernel-Power 41 (63)

_______________________________________


- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2012-12-28T22:06:16.142415100Z

EventRecordID 2913

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer DanHilburnJr-PC

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0

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My last bluescreen
by UCGlKuryoku Dec 28, 2012 8:37AM PST

==================================================
Dump File : 122812-19952-01.dmp
Crash Time : 12/28/2012 7:34:02 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffffa80`0d7c5010
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02f41376
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122812-19952-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 286,974
==================================================

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I was able to download your CBS.log
by wpgwpg Dec 28, 2012 9:00AM PST

That CBS.log showed what appeared to be hundreds of errors regarding Windows Update files. Your other links pointed to ads about Asian women which didn't have any meaning for me. Has this computer had problems with Windows updates? Have registry cleaners been run? Has this computer crashed while doing updates? All we know at this point is that you have a lot of corrupt files that SFC is unable to correct and a plethora of errors listed in your CBS.log. I wish I could be more helpful, but that's about all I can discern from what I've seen.

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Ads to Asian women?
by UCGlKuryoku Dec 28, 2012 9:15AM PST
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These two links only had ads
by wpgwpg Dec 28, 2012 9:26AM PST
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Memory
by UCGlKuryoku Dec 28, 2012 11:24AM PST

I'm going to try that, thank you.

Those links work fine for me, I'm not sure what the problem is there.

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Tried memory testing
by UCGlKuryoku Dec 28, 2012 11:46AM PST

I did the Window's Memory Diagnostic, no errors were found.

I did crash again though. Right before I BSOD I saw the message "display driver amd has stopped responding and has recovered."

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Where'd you get that video driver?
by wpgwpg Dec 28, 2012 12:06PM PST

Did you install the video driver that came with your graphics card? Did you download it from the manufacturer's web site. This is the 2nd thing we've seen that points to a driver, this time specifically your graphics driver.

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Graphics Card
by UCGlKuryoku Dec 28, 2012 12:13PM PST
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Gfx Drive
by UCGlKuryoku Dec 28, 2012 1:46PM PST

I uninstalled [again] and used the automatic AMD dectector/installer and the problem continues. I've tried the 12.21, 12.11, 12.10, and a older version. Nothing has worked.

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Answer
DO NOT MONITOR HEAT.
by Forum moderator Dec 28, 2012 6:22PM PST

Solve it. Too many folk talk themselves into it's not a heat or power issue and they end up very frustrated, posting on a dozen sites (I see you posted on at least 3) and lose a lot of time.

https://www.google.com/search?hl=en&as_q=Viotek+600w+ATX+Switching+Power+Supply+Model+VI060

I was looking for details on the power supply but what I found makes me think there's a typo in your posts.

-> The : IRQL_NOT_LESS_OR_EQUAL is your clue it's a hardware issue. Power, heat, incompatible RAM (NO!!! It can pass RAM TESTS and still be the cause.)

The parts look quite new. Make this a warranty issue.
Bob

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As I said.
by UCGlKuryoku Dec 28, 2012 7:15PM PST

In my OP I say that I believe it's possible that my power supply is the cause, as it's the only non-original piece in my build. I also know others have built this build before and it has worked, so the RAM is compatible, the Power Supply...i'm not sure.

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As I wrote.
by r. proffitt Forum moderator Dec 29, 2012 10:53AM PST

I could not find this PSU details. I had hoped that was your queue to supply a link to said product.
Bob

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