Spyware, Viruses, & Security forum


Why a Norton 360 Missing Link & No Updates

by JenAnne / December 12, 2012 5:00 AM PST

Dear CNET:
If this should be in newbies, I apologize, but I'm an oldie (punch card generation).

1. In Dec. 2009, we purchased a HP Pavilion p6242f desktop & the technician installed Norton 360. When I went to renew Norton online in 2010, I clicked on My Account & got a Buy.Norton.com OpenOffice.org writerweb page with the markup codes. Contacted Norton but didn't get an explanation/fix.

2. Two days ago, I got a notice that I was running out of online backup space. Got hold of Norton Chat (type in the tiny box) & was referred to Buy More Storage on the website. Tooling around the website I noticed a list of 360 versions - 3 xx. 4xx 6xxx etc & thought I have never had an automatic update for 360 - I checked mine was still 3.2 . Tried to get hold of Norton Chat but after 40 plus minutes gave up. So I downloaded the latest update & got version Went to the new interface which had a big warning "Running Out of Backup" & a Fix It button. Clicked on Fix It and yes got the Buy.Norton.com OpenOffice.org writerweb page again. What goes around, comes around 360 degrees!
3. Packed up my troubles & went to the original store who looked at the box for Norton 360 3.2 & said "that's old!" My questions "Why no automatic updates since 2009 & why no web link then or now? Was this originally installed properly?" I got a funny look & a referral back to Norton.
4. So I would appreciate any help from the community (or Santa's elves) as to why an essential security program didn't notify me of updates & why the "funny" page on the old and new versions instead of connecting to the website. My subscription expires in 30 days & I stll have to deal with lack of backup storage as well.
Yours Sincerely,
JenAnne Victoria, BC Canada

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All Answers

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Norton Uses An Automatic Backup Utility... Do You Need Such?
by Grif Thomas Forum moderator / December 12, 2012 11:58 PM PST

Just my opinion here, but since you're not entirely happy with Norton 360, why continue to use it? You can make your own backups of pictures, music, and important documents by simply making a data CD of such. Assuming you are running Windows XP, it has its own firewall available...And... It's also possible to uninstall Norton 360 and all of its parts, then install a free antivirus program which will use fewer memory/resources and allow your computer to run smoother and quicker.. Just a couple of good, free AV programs are listed below..

Avast Free Antivirus

Avira Free Antivirus

Hope this helps.


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Automatic is Preferred
by JenAnne / December 13, 2012 12:57 AM PST

Dear Grif:

Thanks for you suggestion re: DIY.

On our old PC running XP, I had avast etc and used to do backups and "cleanse the computer" every Saturday morning like a ritual. But I sort of got tired of that so when we got the new Windows 7 HP, I was happy things were supposedly automatic. Most of our backups are emails, no pictures or music to speak of. I really don't want to go back to DIY.

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Then If You're Running Out Of Space...
by Grif Thomas Forum moderator / December 13, 2012 5:11 AM PST
In reply to: Automatic is Preferred

You'll need to clean out some of the junk from the machine.. Try removing all but the most recent System Restore point by using Disk Cleanup to clean up System Restore.. (Start-All Programs-Accessories-System Tools-Disk Cleanup-More Options tab.)

In addition, clean out the Temp folders and all other files and programs on the computer you don't need.

Of course, we've seen some on these forums with Norton updating problems.. You'll need to take such up with Symantec/Norton.

Personally, I PREFER to make backups myself.. With automated programs, you never know what's being backed up or whether it's done right.. When I create backups monthly, I KNOW what is being saved and taken care of. And in my case, because I'm diligent about making backups, it's almost automatic anyway. But....each to his/her own opinion.

Hope this helps.


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The Missing Link to My Account Has Been Fixed
by JenAnne / December 18, 2012 1:36 AM PST

Dear CNET:

Just to let you know that my problem with the "funny" OpenOffice page instead of a link to Norton My Account has been fixed. The solution courtesy of the Open Office Community Forum is:

Go to Default Programs, Associate File Types etc, change *.html from OpenOffice to Internet Explorer. I guess the setting dated back to when the tech set up the new computer. I certainly didn't know anything about this, but you're never to old to learn.


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(NT) Thanks for letting us know, JenAnne!
by Carol~ Moderator / December 18, 2012 1:57 AM PST
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