Just my opinion here, but since you're not entirely happy with Norton 360, why continue to use it? You can make your own backups of pictures, music, and important documents by simply making a data CD of such. Assuming you are running Windows XP, it has its own firewall available...And... It's also possible to uninstall Norton 360 and all of its parts, then install a free antivirus program which will use fewer memory/resources and allow your computer to run smoother and quicker.. Just a couple of good, free AV programs are listed below..
Avast Free Antivirus
Avira Free Antivirus
Hope this helps.
If this should be in newbies, I apologize, but I'm an oldie (punch card generation).
1. In Dec. 2009, we purchased a HP Pavilion p6242f desktop & the technician installed Norton 360. When I went to renew Norton online in 2010, I clicked on My Account & got a Buy.Norton.com OpenOffice.org writerweb page with the markup codes. Contacted Norton but didn't get an explanation/fix.
2. Two days ago, I got a notice that I was running out of online backup space. Got hold of Norton Chat (type in the tiny box) & was referred to Buy More Storage on the website. Tooling around the website I noticed a list of 360 versions - 3 xx. 4xx 6xxx etc & thought I have never had an automatic update for 360 - I checked mine was still 3.2 . Tried to get hold of Norton Chat but after 40 plus minutes gave up. So I downloaded the latest update & got version 22.214.171.124. Went to the new interface which had a big warning "Running Out of Backup" & a Fix It button. Clicked on Fix It and yes got the Buy.Norton.com OpenOffice.org writerweb page again. What goes around, comes around 360 degrees!
3. Packed up my troubles & went to the original store who looked at the box for Norton 360 3.2 & said "that's old!" My questions "Why no automatic updates since 2009 & why no web link then or now? Was this originally installed properly?" I got a funny look & a referral back to Norton.
4. So I would appreciate any help from the community (or Santa's elves) as to why an essential security program didn't notify me of updates & why the "funny" page on the old and new versions instead of connecting to the website. My subscription expires in 30 days & I stll have to deal with lack of backup storage as well.
JenAnne Victoria, BC Canada