could have whipped that up. When I went to pick up my MBP yesterday, the lady who brought it out for me didn't know anything that I was talking about. They didn't fix some of the problems, and now I have to wait another week to have it "fixed".
Just a comment here, but I'm really sick of some of the Apple Store employees. I have met some very, very intelligent people who know exactly what they were doing and were very courteous to customers working there, but that was awhile ago. I have used Macs long enough to know quite a few things about them, I believe, and I've been a loyal Apple customer for about 3 years or more. But when I go to the Apple Store, I get talked down at, as if they think I know nothing about what I am talking about. I probably know a bit more than some of their employees, who don't understand anything I talk about. The thing is, their arrogance seems to have really taken down their customer support. I asked the Genius I talked to yesterday about some upgrades for my MBP. Of course, I'd have to wait for it to come back first to have someone install stuff in it, but I am fed up with waiting, only to get it in pretty much the same condition as it was before. So I asked, in a polite manner, if it would be easier to just swap it for a model with a Santa Rosa board with a 250GB HD. This guy really ticked me off. He looks at me and says in a seemingly nice way, "That's never going to happen." The way he said it to me was almost loaded with a condescending tone and some venom. It was like he was going to explode at me and yell WTH! or something. I'm serious.
So Apple is hiring people who either don't have a clue, have poor customer relations, or people who just don't help. I'm very dissatisfied with this experience, but if the Genius I spoke to a week ago had put down all of the cosmetic and hardware problems I told him about, I wouldn't have had to hear this other guy talk down to me. The only employee that has EVER helped me out was an incredibly nice and helpful Australian guy. He was just the greatest. He explained to me all the good and bad sides to the different laptops in great detail before I bought mine, and when I ran iTunes and etc. on my Windows machines, he helped me fix some problems with the software. And of course, now he doesn't seem to be there anymore. Leave it to Apple to get rid of the best employees.
-BMF