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Resolved Question

White spots on Samsung DLP. What to do?

Oct 25, 2011 7:44AM PDT

A few days ago my model #HLT 6176SX/XAA started getting tiny white dots all over the picture and it has become progressively worse. After checking the forum it is clear that many people who purchased DLP Samsung sets ( in a variety of models) have had and are having the same exact problem. My understanding is that Samsung is not covering the issue for some models, mine included. If that is the case they will lose
me and my entire extended family as customers.
For now my primary interest is finding out exactly what is wrong and how it can be fixed. My research tells me
that the problem is a micro mirror that gets stuck. Does anybody know what the part costs and whether it can
be fixed without paying hundreds to a repairman?


Thanks in advance.

Michael

Discussion is locked

bagman432 has chosen the best answer to their question. View answer

Best Answer

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Try
Oct 25, 2011 10:02AM PDT

Try the Service Threads:

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Amazing - good news!
Oct 25, 2011 10:19AM PDT

I called 1-888-899-7602 and left a message. Amazingly I received a return call in 30 minutes. The customer service person was a doll. She asked me for the serial # and after I gave it to her she told me they would send someone to my home to fix the set at no cost. FYI, when I left the message I mentioned that I had reviewed numerous posts on the forums and disovered that this "white spot" problem was extensive. It seems that many of their DLP sets had the same problem and I am happy they agreed that this is a manufacturer issue and needed to be taken care of as a good faith gesture to their customers. Their decision will keep me, my friends, and relatives loyal to the Samsung brand

Thanks for getting back to me.

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Amazing - good news!
Oct 25, 2011 10:25AM PDT

Anonymous,