I'm sorry to hear that you're having this issue with your DLP.
I've sent that up to one of the customer service managers to see if your case can be reviewed. That was done this evening, and should be reviewed as early as next week.
Okay, so looks like im another victim to the "White Dots" My model number is HLS6187wx xaa and sure enough the tech told me that it was not included with the models for free repair.
I first called today and the tech told me to go to website and download software to fix white dots. This was some BS cause there was no software to fix the issue online.
2nd call I explained to them that the dots were increasing and she again explained that there was nothing she could do. I ask for a supervisor and they told me the same thing.
How could some TV's be covered and others not??????? Especially if its all the same issue. I have a Samsung blue ray and surround sound system. The least they could do is supply the faulty DMD. If this was an isolated case where my TV was only having a problem I would be okay, but its so many of US.
Im hoping to contact customer relations to further express my frustration with the White Dot issue that so many of us are having.