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White dots - 61" Samsung DLP TV

Here is my ordeal with the white dots problem - from problem to fix

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Samsung worked it out

In reply to: White dots - 61" Samsung DLP TV

From: **************samsung.com
To: **********@hotmail.com
Subject: RE: White dots on 61" DLP tv - tracking # 510 603 9139
Date: Mon, 8 Jul 2013 20:41:48 +0000

Dear Mr. ***********,

Thank you for contacting Samsung Electronics, Office of the
President. Your feedback is very important, as it allows us to better
understand how we can improve your customer service experience.

Samsung has a reputation for building quality products and
makes every effort to meet all customer expectations. We apologize that your 2008,
HL61A750A1FXZA has not met yours. Research shows that this unit's original 12
month warranty expired approximately 4/2010. I understand you have been advised
that there are no accommodations available for this unit; although this is
accurate, if your unit exhibits white dots appearing on the screen on all
sources and channels, Samsung will provide a onetime courtesy repair for free
parts to replace the DMD chip. Unfortunately, due to the fact that your one
year warranty has expired we are only able to offer you free parts and you
would be responsible for the labor costs and trip charge. Should the issue not
be related to the DMD chip, you will be offered an estimate for repair and be
responsible for the trip charge. Do you consent to these conditions?

If you consent to these conditions, I will be more than
happy to set up a in-home service for you. Please confirm your home address and
contact phone number.

(Please note this offer will be void if there is any
indication or determination of physical damage at the time of service. The
repair request will return to an out of warranty service call and you will be
responsible for all associated fees.)

For you reference your case number is: 3101274496

Please acknowledge this email to ensure receipt and so that
we may address any other questions you might have.

Best Regards,


****** *********

Office of the President Team



Samsung Electronics America, Inc.

85 Challenger Road, 7th Fl.

Ridgefield Park, NJ 07660

*************@sea.samsung.com


From: *********** *********** [mailto:**********@hotmail.com]
Sent: Thursday, July 04, 2013 5:01 PM
To: SEA VOC Office Of President
Subject: White dots on 61" DLP tv - tracking # ***********



Sir/madam,
I have a 61" DLP tv from Samsung, that is now sprouting with white dots on
the screen. I have talked to five different reps from your organization to get
a free one time fix, but no one is willing to help. they asked me to write to
you at this address.
Help me out, please.


First
Name :***********
Last Name :***********
Phone :***********
Product Category:TV
Model # :DLP - HL61A750A1FXZA
Serial # :***********
Summary :White dots on screen
Details : Help replace DMD chip on my Samsung 61"| DLP tv
-*********** ,serial # *********** . White dots sprouting all over my tv
screen constantly on all channels. I have seen that you have replaced chips,
for free, on other 61"| models.

Note: This post was edited by a forum moderator to remove not only personal information on the ops and rep, but removed serial numbers and other info that can be abused by others. on 07/23/2013 at 1:14 PM PT

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One of the lucky ones - White dot problem

In reply to: Samsung worked it out

OK, you are probably here because you had a problem with the white dots on you expensive Samsung TV. Here is a summary of what you will find if you go through the multiple threads on CNET and probably on other sites that report problems with Samsung:

1) Some TV's get repaired regardless of age and some do not. It is always the same chip that is a problem but Samsung will only give "great customer service" if your TV model was listed in the class action lawsuit. I'm not going to look it up again but read through this site

http://forums.cnet.com/7723-13973_102-560523/samsung-dlp-white-dots-fix/

it is all there.

2) In the end you will probably need to get it repaired yourself unless you are one of the lucky ones. If you worked on computer hardware before this isn't too bad otherwise select another option.

3) For those less fortunite, all we can do is pass the word on Samsung quality and support and how they handle damage control. I am encouraged that we have over a hundred entries from disgruntled consumers and thousands who have read our posts.

Good luck.

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