Samsung forum

General discussion

white dots

by jughead30 / December 20, 2013 6:52 AM PST

I have a 61" LED/DLP that for the past 4 month I have suffered through the white dots and now they have just gotten unbearable. contacted samsung and was told nothing can be but go to an outside source, which they wont tell me anything until they come look at for a fee. Is this all that can be done, or does anyone know anything else?

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White dot repair
by awbrown34 / December 30, 2013 10:12 AM PST
In reply to: white dots

I have a Samsung HLT5076 that had so many white dots it looked like a starlit sky. I called 1800samsung on December 27th and they came out today December 30th and made the repair. There seems to be a DMD chip that is defective. I had no warranty left but the model was covered with this one time fix from Samsung. They tell you that if it does'nt solve the problem you will have to pay for the trip charge. Changing the chip did solve the problem. I am enjoying a beautiful picture again.

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white dot
by jughead30 / January 2, 2014 1:01 AM PST
In reply to: White dot repair

They didn't tell me that. I had to pay a guy, they recommended, $99.00 to come look at it and tell me it was a chip and was going to cost 593.00 to repair. I can buy a brand new LG and pretty much the same size for that, so looks like I will not recommend Samsung to anyone if their TV's last 5 years before a big fix like this. Thanks for the info.

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Samsung models for recall
by cecrd / January 15, 2014 5:35 AM PST
In reply to: white dot

I have the HL61A750A1FXZA purchased in 2008 and have the white dot issue. I called Samsung and they stated that my model is not under recall for the effected chip and I would be liable for an "out of warranty service call" if I wanted them to fix my TV.

So...no fix for free.

I was told Samsung does not publish or have accessible in anyway for consumers, the recall list for effected TVs. Samsung's policy is to send a notice of recall out to consumers that purchase effected products. So if you purchase an effected TV and do not register your product or provide and an address is not available to Samsung, you would never know that there is a recall effect.

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