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White Dot Issue-Samsung HLT5676SX/CAA

Just started getting white dots today. After reading this forum and learning that it involves a defective chip, I called Samsung, only to hear that my model was not covered. While reading other posts I see that this model has in fact been covered. Can you offer any Help?

Ticket #4007950399
Model # HLT5676SX/XAA
S/N #AHDZ3CKQ100024A

Thanks in advance for your help.

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White Dot Issue-Samsung HLT5676SX/CAA

In reply to: White Dot Issue-Samsung HLT5676SX/CAA

glennburg,

I'm sorry to hear that you're having problems with your HLT5676.

I've sent a service ticket to see if I could have your case reviewed by one of the service managers as of this evening. I can't determine or suggest if this will result in a repair covered by Samsung, but one of the managers will review your case.

--HDTech

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Ditto with the dot's

In reply to: White Dot Issue-Samsung HLT5676SX/CAA

Hello Samsung Tech

Ditto with the dot's. Samsung wants to send second hand repair at my expence? Bummer, 400.00 is the cost. Would be greatful if you could help me to get Samsung to stand behind this defective chip causing the problem.

My ticket # is 4008301851
HLT 5676sx/xaa
abz23ck505039l

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Ditto with the dot's

In reply to: Ditto with the dot's

lolybird77,

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