If you've made the phone call, and if you are in the US, the next step (Monday to Friday) is the SERVICE ISSUES sticky. Here's the link.
http://forums.cnet.com/7723-13973_102-542437.html?tag=contentBody;threadListing
almost the same scenario as the post below

Chowhound
Comic Vine
GameFAQs
GameSpot
Giant Bomb
TechRepublic